Job Details

📍 Company: De Beers Technology (De Beers Group)
📌 Location: 59 Crownwood Road, Johannesburg, Gauteng, South Africa
💼 Job Title: Product Support Supervisor
🕒 Job Type: Full-Time
🏢 Department: Product – Field Support

Company Overview

De Beers Technology operates in Cape Town and Johannesburg, South Africa, and forms part of the globally recognised De Beers Group. The company provides advanced technical services and systems designed to improve the efficiency of the diamond value chain, from exploration through to diamond recovery.

Its work includes marine geophysical surveys, sampling, engineering, mining projects, technology development, and maintenance services. The organisation is globally recognised as the industry leader in marine mining technology, operating some of the most advanced marine mining equipment and vessels in the world.

Over the past two decades, De Beers Technology has successfully delivered more than 140 major projects, contributing to the development of advanced sampling and mining fleets as well as specialised diamond recovery systems. The company continues to expand its technological capabilities to support both marine and land-based mining operations.

Job Overview

The Product Support Supervisor is responsible for coordinating and supervising technical support activities performed by Product Technicians. The role focuses on ensuring the efficient delivery of field support, repairs, commissioning, testing, and inspections for specialised technology equipment used in mining and diamond recovery operations.

The position also supports operational efficiency by managing repair quotations, customer queries, procurement processes, and technical service reporting while ensuring high levels of customer satisfaction and operational reliability.

Key Responsibilities

• Supervise and coordinate daily activities of Product Technicians within the technical support discipline

• Monitor on-site technical support services including equipment repairs, inspections, testing, and commissioning

• Provide technical support to client operations locally through direct engagement and problem resolution

• Develop and implement solutions to operational challenges within the technology support infrastructure

• Coordinate day-to-day support activities and delegate responsibilities to team members

• Ensure high-quality service delivery and maintain strong client relationships

• Prepare and issue repair quotations ensuring correct pricing and recoverable costs are captured

• Monitor and progress customer purchase orders and service requests

• Ensure inspection reports are completed and delivered within agreed timelines

• Manage inspection schedules and communicate updates with customers

• Respond to customer enquiries regarding equipment availability, service schedules, and lead times

• Report monthly financial and operational figures to management

• Source and procure components, materials, and consumables required for technical support

• Maintain a reliable and sustainable supply network of vendors

• Resolve supplier quality or supply issues when they arise

• Manage stock reservations and receipt of repair-related components

• Capture personnel time, material costs, and process invoices related to service delivery

Qualifications

Education

• Minimum Engineering or Scientific Diploma

Experience

• Minimum 5 years’ experience in technical customer service or commercial support

• Experience supporting C&I or electromechanical products

• Experience working with ERP systems, particularly SAP

• Proven experience working directly with customers in a technical environment

Skills

• Strong supervisory, scheduling, and operational coordination abilities

• Ability to work in a fast-paced, client-driven environment

• Excellent interpersonal and communication skills across multiple organisational levels

• Strong problem-solving and analytical thinking

• Ability to work independently with minimal supervision

• High attention to detail and organisational skills

• Strong customer relationship management capability

• Basic mechanical aptitude

• Advanced electronic repair knowledge

• Intermediate computer hardware and software knowledge

• Understanding of financial and commercial processes

• Knowledge of diamond sorting and recovery technology systems

CV Tips for Applicants

• Highlight experience supervising technical or engineering support teams.

• Clearly list any experience with SAP or other ERP systems.

• Include examples where you improved technical support delivery, client satisfaction, or operational efficiency.

• Mention experience with equipment repairs, commissioning, field support, or industrial technology.

• Demonstrate experience managing vendors, supply chains, or procurement of technical components.

Benefits of Joining the Company

• Opportunity to work with a globally recognised mining and technology organisation

• Exposure to advanced diamond recovery and mining technologies

• Work within a high-performance engineering and technical environment

• Career growth opportunities within the De Beers Group

• Inclusive workplace culture focused on collaboration and innovation

• Contribution to projects that support global mining technology development

Company Policy

De Beers Group prioritises safety, health, and wellbeing for employees, communities, and stakeholders. Safety-first practices guide all operations across the organisation.

The company is committed to equity, diversity, and inclusion, ensuring a workplace where all employees are respected and have equal opportunities to succeed. As a HeForShe Thematic Champion, the organisation actively promotes gender equality and inclusive leadership.

Through its Building Forever sustainability framework, De Beers integrates responsible business practices into decision-making, focusing on environmental protection, community development, and long-term sustainability.

All successful candidates will be required to undergo background screening, including criminal record checks and qualification verification, as part of the recruitment process.