Pumps Services Technical Support – Apply Now! | Metso

Full-time

Metso

Metso is a global leader in sustainable mineral processing and mining solutions, and we are seeking a Pumps Services Technical Support specialist to join our Pumps business line. This role will involve providing expert advisory services and support for Metso’s slurry pumps, hydrocyclones, and related equipment to our distribution partners, local teams, and end users across Africa. You’ll be part of a global team focused on delivering top-tier technical support to clients within the mining and aggregates industries.

If you have a background in mechanical engineering, field service support, or technical troubleshooting, and you’re passionate about making an impact on the mining and industrial sectors, we want to hear from you!

What You Will Do:

🔧 Provide Expert Technical Support:

  • Offer both remote and in-person advisory services to local teams, distributors, and clients on pump failures, poor performance, warranty issues, repairs, commissioning, and start-up.
  • Provide detailed technical reports with analysis and recommendations.

🔄 Coordinate Activities:

  • Collaborate with the engineering team and Product Management to address customer issues.
  • Coordinate activities with the factory to resolve warranty claims and complex technical problems.

📚 Training and Documentation:

  • Develop and deliver field services training on slurry pumps, hydrocyclones, and related equipment, both virtually and in-person.
  • Maintain formal documents, such as checklists and work procedures, to ensure consistency in commissioning, performance checks, and troubleshooting.

🌍 Travel:

  • This position requires 50% or more travel to Metso offices and customer sites throughout Africa.

Your Team:

You will report directly to the Technical Support and Warranty Manager for the CNSPUM Services team and collaborate with engineers, R&D teams, and factory staff. This role requires excellent coordination with both internal and external stakeholders, including clients and site staff.

What You Bring:

📜 Qualifications:

  • Higher National Diploma, B Tech, or BSc in Mechanical Engineering or a related field.

💼 Experience:

  • A minimum of 2 years of experience with the selection/sizing, assembly, operation, or maintenance of centrifugal pumps.
  • 2+ years of experience with customer interaction in field service or technical support for industrial equipment.

🖥️ Skills:

  • Strong verbal and written communication skills in English.
  • Proficient in MS Office and computer literacy.

Why Metso?

🌍 Purpose-Driven Work:
Join a company that’s enabling sustainable modern life by providing solutions for the mining and aggregate industries. At Metso, you will play a key role in transforming industries through sustainable technologies.

💸 Compensation & Rewards:
Enjoy a global incentive program tied to business performance, along with competitive rewards.

🏡 Hybrid Work Possibilities:
While we value in-person collaboration, Metso also offers flexible working options, allowing you to maintain a healthy work-life balance.

📚 Learning & Growth:
Benefit from ongoing learning opportunities, internal mobility, and access to global projects within Metso.

🤝 Collaborative Culture:
Be part of a team that values open communication, honesty, and collaboration to achieve shared goals.

How to Apply:

  • Visit Metso Careers and submit your application.
  • Or, visit PeoplePoint to apply directly for this exciting role.
  • Job Req No: 151952

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https://careerjunctionza.co.za/jobs/

TIPS for CV Related to This Post:

  1. Highlight Technical Expertise:
    Emphasize your experience with centrifugal pumps, hydrocyclones, and slurry handling equipment. Showcase your technical troubleshooting and field service skills.

  2. Showcase Customer Interaction:
    Provide details on your experience interacting with clients in a technical support or field service role, especially in industrial equipment settings.

  3. Training and Documentation:
    Highlight any experience developing or delivering training sessions for clients or colleagues, and mention any involvement in creating or maintaining technical documentation.

  4. Field Service and Travel Experience:
    If you have worked in roles that require frequent travel, mention your ability to handle on-site service and travel logistics effectively.

  5. Communication Skills:
    Make sure your CV reflects your ability to communicate complex technical information to both technical and non-technical stakeholders.