Receptionist at Canopy by Hilton Cape Town |Apply Now!

📍 Location: Canopy by Hilton, c/o Kloof Street & Park Road, Gardens, Cape Town, 8001
🔖 Job Type: Full-Time
🏢 Company: Hilton Hotels & Resorts
🆔 Job Reference: HOT0BUAA
🕐 Department: Guest Services, Operations, and Front Office

Website: http://stories.hilton.com

🌟 Job Overview

Join Canopy by Hilton Cape Town as a Receptionist, where you will be the friendly face of our hotel, creating a welcoming and efficient check-in and check-out experience for our guests. This is your chance to be part of a dynamic team in one of the world’s leading hospitality brands, right in the heart of Cape Town.

🎯 Key Responsibilities

• Greet guests with warmth and professionalism from arrival to departure

• Handle guest queries promptly and effectively

• Execute check-in and check-out procedures efficiently

• Complete daily audit tasks and ensure financial accuracy

• Promote hotel services and facilities through effective up-selling

• Handle cash, credit cards, and foreign currency in line with hotel policies

• Ensure guest feedback is relayed to supervisors and management

• Maintain hotel brand standards and health and safety procedures

• Support other departments when required

✅ Requirements

Minimum Qualifications & Skills:

• Matric / High School certificate or equivalent

• Prior customer service or front desk experience

• Confident, positive attitude with strong communication skills

• Commitment to delivering top-tier customer service

• Groomed appearance and professional demeanor

• Ability to work independently and in a team

• Competent with basic computer systems

Preferred but Not Mandatory:

• Experience in handling cash and performing audits

• Previous experience in a hotel front office environment

💼 Why Work for Hilton?

At Hilton, we’re committed to delivering exceptional guest experiences — and that starts with you. You’ll become part of a global hospitality leader that prioritizes team member growth, well-being, and career development. Our vision is “to fill the earth with the light and warmth of hospitality”, and we live it every day.

📝 CV Tips for Receptionist Roles

• Highlight any customer-facing or hospitality experience

• Emphasize communication and interpersonal skills

• Include examples of handling cash, bookings, or complaints

• Showcase your IT and systems proficiency

• Mention any training or certifications related to hospitality or service

📢 Employment Equity Statement

Hilton is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members, regardless of race, gender, disability, or background.

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