Receptionist Role at The MetroFibre Networx | Apply now!

JOB DETAILS

🏢 Company: MetroFibre Networx
📍 Address & Location: MetroFibre Networx Head Office, Centurion, Gauteng, South Africa
💼 Job Title: Receptionist
📄 Job Type: Permanent
🕘 Work Environment: Office-based
🗣️ Language Requirement: Fluent in Afrikaans (Mandatory)

🏢 COMPANY OVERVIEW

MetroFibre Networx is a leading carrier-class fibre infrastructure provider in South Africa, delivering highly managed fibre-optic broadband connectivity to residential, business, and enterprise clients. Founded in 2010, the company works closely with ISPs, resellers, estates, and commercial properties to enable fast, reliable digital connectivity. With a workforce of over 650 employees, MetroFibre is known for innovation, service excellence, and operational efficiency.

🧾 JOB OVERVIEW

The Receptionist will serve as the first point of contact for clients and visitors at the MetroFibre Head Office. This role is responsible for providing a professional and welcoming front-desk experience, managing incoming calls, maintaining office standards, and offering administrative support to the Regional Sales Manager and broader customer support operations team.

🧭 KEY RESPONSIBILITIES

• Greet and welcome clients and visitors in a professional and friendly manner

• Answer incoming calls promptly and route queries appropriately

• Record messages accurately and escalate complaints when required

• Assist clients by responding to general enquiries and verifying ticket or profile information

• Manage deliveries and ensure secure storage of received items

• Support stock-taking activities when required

• Coordinate with housekeeping staff to maintain cleanliness and health & safety compliance

• Ensure the reception and office areas remain neat, professional, and presentable

• Open and close the office daily in line with company working hours

• Prepare and manage documentation required for client sign-ups

• Provide general administrative support to the Regional Sales Manager

• Perform additional administrative duties as required

🎓 QUALIFICATIONS

Education

• Grade 12 / Matric

• Relevant post-matric qualification (Advantageous)

Experience

• Minimum 2 years’ experience in a customer service or front-facing administrative role

Skills

• Fluent verbal and written communication in Afrikaans and English

• Strong interpersonal and customer service skills

• Good telephone etiquette

• Administrative accuracy and attention to detail

• Ability to multitask and manage priorities

• Professional presentation and organisational skills

📄 CV TIPS

• Clearly state your front-desk or reception experience

• Highlight customer service and call-handling responsibilities

• Mention experience supporting managers or regional teams

• Emphasise Afrikaans fluency clearly on your CV

• Keep your CV neat, professional, and limited to 2–3 pages

🎁 BENEFITS

• Work at the Head Office of a leading fibre infrastructure provider

• Professional corporate environment

• Exposure to customer support and regional operations

• Opportunity to grow administrative and customer-facing skills

• Stable, permanent role within a growing organisation

📜 COMPANY POLICY

MetroFibre Networx is committed to fair employment practices, diversity, and inclusion. All appointments are made in line with operational requirements and company policies, ensuring a professional and respectful working environment for all employees.