Receptionist Role at The President Hotel, Apply now!

Job Details

📌 Job Title: Hotel Receptionist
🏢 Company: President Hotel
💼 Job Type: Permanent (Full-Time)
📍 Location: Bantry Bay, Cape Town, Western Cape, South Africa
🆔 Reference Number: PH115
⏳ Closing Date: 18 April 2026

Company Overview

The President Hotel is one of Cape Town’s most iconic hospitality destinations, located in the scenic Bantry Bay area overlooking the Atlantic Ocean. Known for its warm hospitality and exceptional service, the hotel is committed to delivering memorable guest experiences while evolving into a leading luxury destination.

Job Overview

The President Hotel is seeking a professional and guest-focused Hotel Receptionist to join its front office team. This role is crucial in creating a strong first impression for guests, ensuring smooth check-in and check-out processes, and delivering consistent, high-quality service. The ideal candidate will have experience in a busy hotel environment and proficiency in Opera PMS.

Key Responsibilities

• Welcome guests and provide a warm, professional first impression
• Manage check-ins, check-outs, and billing procedures efficiently
• Handle guest enquiries, requests, and complaints effectively
• Manage reservations, emails, and telephone enquiries
• Capture guest information accurately using Opera PMS
• Coordinate with housekeeping, porters, and other departments
• Maintain detailed and accurate shift handovers
• Ensure service standards align with the hotel’s luxury positioning

Qualifications

Education

• Matric (Grade 12) or equivalent

Experience

• Minimum 2 years’ experience in hotel reception (large hotel environment)
• Experience in a 4 or 5-star hotel (advantageous)
• Opera PMS experience (essential)

Skills

• Strong guest service and hospitality skills
• Excellent communication and interpersonal abilities
• High attention to detail and organizational skills
• Ability to work under pressure in a fast-paced environment
• Professional appearance and demeanor
• Team player with a positive attitude
• Computer literacy (Opera PMS & MS Office)

CV Tips

• Highlight your front desk experience in hotels, especially 4 or 5-star properties
• Include your experience with Opera PMS clearly
• Showcase customer service achievements and guest satisfaction examples
• Emphasize communication, problem-solving, and multitasking skills
• Keep your CV professional, well-structured, and tailored to hospitality roles

Benefits of Joining the Company

• Opportunity to work in a well-known luxury hotel
• Career growth within the hospitality industry
• Dynamic and supportive team environment
• Exposure to high-end guest service standards
• Work in a scenic and prestigious location

Company Policy

The President Hotel is committed to fair employment practices and creating an inclusive workplace. All hiring decisions are based on merit, experience, and alignment with company values. The organization ensures compliance with employment laws and maintains confidentiality throughout the recruitment process.