ReceptionistRole at The Marriott International – Apply Now!

📌 Job Details

📍 Location: AC Hotel by Marriott Cape Town Waterfront, Cape Town, Western Cape
🏢 Company: Marriott International – AC Hotels
💼 Job Type: Permanent | Full-Time
👔 Position Level: Entry-Level
📍 Work Arrangement: On-site

📝 Job Overview

AC Hotel by Marriott Cape Town Waterfront is seeking a Guest Experience Expert (Receptionist) to deliver a refined, seamless, and memorable guest journey. This role goes beyond traditional front desk duties and focuses on creating meaningful guest interactions throughout the entire stay.

Guest Experience Experts are empowered to move throughout the hotel environment, proactively assist guests, handle operational requirements, and ensure that every interaction reflects Marriott’s high standards of hospitality, professionalism, and attention to detail.

This role is ideal for individuals who are customer-focused, detail-oriented, and passionate about delivering exceptional service in a luxury hospitality environment.

✅ Key Responsibilities

• Welcome guests professionally and manage smooth check-in and check-out experiences

• Respond promptly to guest enquiries, requests, and service needs

• Provide accurate information about hotel facilities, services, and local attractions

• Handle operational tasks including reporting, administrative duties, and guest follow-ups

• Maintain confidentiality of guest and company information at all times

• Ensure compliance with Marriott brand standards, policies, and procedures

• Uphold cleanliness, safety, and presentation standards within guest-facing areas

• Support team members and contribute to a positive guest experience across all touchpoints

• Perform physical tasks such as standing for extended periods and light lifting when required

🎓 Minimum Requirements

• High school diploma or G.E.D. equivalent

• No prior hospitality or receptionist experience required

• Willingness to work shifts, weekends, and public holidays

• Strong interpersonal and communication skills

• Professional appearance and customer-focused attitude

🌟 Preferred Competencies

• Passion for hospitality and guest service excellence

• Attention to detail and ability to multitask

• Confidence in interacting with diverse guests

• Willingness to learn and grow within a global hotel brand

• Team-oriented mindset with a proactive approach

🎁 What Marriott International Offers

• A supportive and inclusive work environment

• Opportunities for career growth within Marriott’s global portfolio

• Exposure to world-class hospitality standards

• Ongoing training and development opportunities

• A culture that values diversity, respect, and innovation

• Commitment to employee safety, dignity, and well-being

📄 CV Tips for Guest Experience Expert Roles

• Highlight customer service or people-facing experience, even if informal

• Emphasise communication, professionalism, and problem-solving skills

• Include availability for shift work and flexibility

• Keep your CV clear, concise, and well-structured

• Add any hospitality, tourism, or service-related exposure

♿ Inclusion & Equal Opportunity

Marriott International is an equal opportunity employer. The company is committed to diversity, inclusion, and non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by law. Marriott maintains zero tolerance for harassment, bullying, or gender-based violence and is dedicated to creating a safe, respectful, and inclusive workplace.