Signify Health
About Signify Health:
At Signify Health, we aim to transform healthcare, making it more personal, convenient, and affordable. We believe in providing high-quality, home-based healthcare solutions to those who need it most. Join a team that prioritizes the wellbeing of its members while fostering a supportive, innovative work environment.
Job Overview:
As a Remote Outbound Call Center Representative, you will play a crucial role in contacting members of Medicare Advantage and Medicaid health plans. You’ll offer, explain, and schedule free in-home or virtual healthcare evaluations, contributing directly to improving the health and lives of those you serve.
This position is ideal for individuals who enjoy working in a goal-driven, high-energy, and professional environment. You will report to the Member Engagement Manager and will be part of a dynamic team focused on exceptional service delivery.
Key Responsibilities:
📞 Outbound Calls:
- Make an average of 50 outbound calls per hour using an automatic dialer system to explain and schedule health evaluations.
- Offer healthcare evaluations to members and help them understand the process and benefits.
📋 Adhere to Scripts:
- Follow 20+ approved scripts to ensure clarity and professionalism during calls.
- Address and overcome objections with professionalism and persuasive rebuttals.
🎯 Meet Targets:
- Consistently achieve daily goals, such as 300-400 dials/day and 24 appointments set/day.
- Maintain attendance and quality targets in a remote work environment.
📅 Scheduling:
- Adjust, reschedule, and cancel appointments as needed for both health plan members and providers.
- Monitor performance metrics and use reporting systems for tracking productivity.
🔐 Follow HIPAA Guidelines:
- Handle Protected Health Information (PHI) securely and in compliance with HIPAA and other privacy regulations.
What We Are Looking For:
- Education: High School Diploma or equivalent (preferred).
- Experience: At least 1+ year in a call center OR 2+ years of general work experience required.
- Skills:
- Comfortable working in a metrics-driven environment with auto dialers.
- Strong communication skills with a friendly, professional demeanor.
- Ability to work independently while adhering to a fixed schedule.
- Strong computer skills and the ability to manage multiple systems simultaneously.
Work From Home Requirements:
🏠 Home Office Setup:
- You must have reliable high-speed internet (10MB upload/download) and a quiet workspace.
- The company will provide equipment, including a keyboard, monitor, computer, and headset.
Benefits:
- Medical, Dental, and Vision Plans
- 401(k) with Employee Stock Purchase Program
- Tuition Reimbursement
- Employee Discount Programs
- Bi-weekly pay with monthly commission bonuses
Additional Information:
📅 Hours of Operation: Monday-Sunday, 7AM-9PM (Shift schedule to be determined at the time of hire).
🔒 Conditions of Employment:
- Background check required for employment.
Why Choose Signify Health?
At Signify Health, we prioritize creating a culture of collaboration, innovation, and trust. Our team members work together to provide better care and services for our members, helping to create a more efficient and accessible healthcare system. By joining us, you become part of an organization that is committed to making healthcare work better for everyone.
Learn more about how we’re transforming healthcare by visiting www.signifyhealth.com.
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https://careerjunctionza.co.za/jobs/
TIPS for CV Related to This Post:
To improve your chances of being selected for the position of Outbound Call Center Representative, tailor your CV to highlight the following:
- Call Center Experience: Emphasize any previous experience in high-volume outbound calling, especially if you have worked with auto-dialer systems or in a metrics-driven environment.
- Customer Service Skills: Showcase your ability to engage and communicate effectively with customers, especially in persuasive or sales-driven scenarios.
- Technical Skills: Mention your proficiency in using multiple computer systems and software while performing tasks.
- Goal-Oriented: Demonstrate your ability to meet or exceed performance goals, such as call volume, appointment scheduling, and customer service targets.
Make sure to list any relevant certifications or training that show your dedication to personal and professional growth.
By incorporating these tips, you can stand out in the hiring process and increase your chances of landing this exciting opportunity at Signify Health.
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