Reservations Agent at Hilton in Cape Town – Apply now!

Job Details

Job Title: Reservations Agent
Reference Number: HOT0CDUS
Company: Hilton (Canopy by Hilton)
Job Type: Permanent (Full-Time)
Industry: Hospitality / Travel / Tourism
Location: Cape Town, Western Cape, South Africa
Department: Call Center & Reservations

Company Overview

Hilton is a globally recognized hospitality company with a legacy spanning nearly a century. Operating across luxury hotels, resorts, and mid-range accommodations, Hilton is known for delivering exceptional guest experiences worldwide. The Canopy by Hilton brand offers a vibrant, locally inspired hotel experience, combining modern comfort with personalized service. Hilton’s mission is to create memorable stays while fostering a culture of warmth, inclusion, and excellence.

Job Overview

The Reservations Agent serves as the primary contact for guest booking inquiries and plays a key role in influencing customer decisions. This position requires strong customer service skills, attention to detail, and the ability to convert inquiries into confirmed reservations. The role is ideal for individuals passionate about hospitality and delivering exceptional guest experiences.

Key Responsibilities

• Handle all room reservation inquiries efficiently and professionally
• Convert inquiries into confirmed bookings to support revenue growth
• Respond to sales inquiries and identify new business opportunities
• Ensure all reservations are processed accurately and meet guest expectations
• Provide prompt and high-quality service aligned with Hilton brand standards
• Maintain professional communication with guests and internal teams
• Support ongoing sales efforts by identifying potential leads

Qualifications

Education

• Matric (Grade 12) required
• Tertiary qualification in Hospitality, Tourism, or related field (advantageous)

Experience

• Previous experience in a reservations or hospitality environment is advantageous
• Experience in customer service or call centre roles is beneficial

Skills

• Excellent communication and telephone etiquette
• Strong customer service orientation
• Good administrative and organizational skills
• Intermediate computer proficiency
• Ability to multitask and work in a fast-paced environment
• Sales awareness and ability to convert inquiries into bookings

CV Tips

• Highlight your customer service and hospitality experience
• Include examples where you’ve handled bookings or customer inquiries
• Emphasize your communication skills and telephone etiquette
• Mention any experience with reservation systems or hotel software
• Keep your CV focused on service excellence and guest satisfaction achievements

Benefits of Joining the Company

• Work for a globally recognized hospitality brand
• Opportunities for career growth within Hilton’s international network
• Exposure to world-class hospitality standards and practices
• Collaborative and inclusive team environment
• Training and development opportunities
• Be part of a company committed to exceptional guest experiences

Company Policy

Hilton is an equal opportunity employer committed to diversity, inclusion, and fair treatment of all employees. The company maintains high standards of professionalism, guest service, and ethical conduct.

All employees are expected to uphold Hilton’s brand values and comply with company policies, including non-discrimination and workplace inclusion standards for all individuals, including persons with disabilities and veterans.