📍 Location: Bantry Bay, Cape Town, South Africa
🏨 Company: The President Hotel
🧾 Reference: PH137
⌛ Closing Date: 06 December 2025
💼 Job Type: Permanent

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🌟 About the Role

Behind every unforgettable stay is an exceptional team ensuring that operations run smoothly. At The President Hotel, the Communications Centre and Reservations team plays a key role in organising guest information, coordinating departments, and delivering seamless administrative support long before guests arrive.

We are seeking a highly organised, detail-driven and service-focused Comms Centre/Reservations Agent with strong hotel administration experience. If you have the ability to manage multiple priorities, communicate professionally, and thrive in a luxury hospitality environment, this opportunity is ideal for you.

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🧩 Minimum Requirements

🎓 Qualifications

• Matric / Grade 12 (essential)

💼 Experience

• 2–3 years’ experience in a hotel front office or administrative role

• Strong working knowledge of Opera PMS (highly advantageous)

• Proficiency in MS Office

🛠️ Skills & Competencies

• Excellent verbal and written communication

• Strong organisational and administrative ability

• Accurate filing, record keeping, and reporting

• Ability to remain calm under pressure

• Exceptional attention to detail

• Professional grooming and polished presentation

• Comfortable handling guest queries and follow-ups

• Willingness to work shifts, weekends and public holidays

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🎯 Key Responsibilities

🗂️ Front Office & Administrative Support

• Support the Front Office team with daily admin tasks

• Prepare arrival reports, VIP notes, traces, and special requests

• Maintain accurate guest profiles and booking updates in Opera PMS

• Assist with preparing key packs, documents, and room assignments

✉️ Guest Communication & Follow-Ups

• Respond to guest queries via email and phone professionally

• Track guest requests, complaints, and communication logs

• Ensure prompt follow-up on all pending items

🛎️ Reservations Support

• Assist with overflow reservation enquiries, booking amendments, and confirmations

• Update booking details accurately in the system

💰 Finance & Documentation

• Assist with cash-ups, invoice checks, and financial documentation

• Ensure Front Office logs and filing systems are always up-to-date

🤝 Department Coordination

• Liaise with Housekeeping, F&B, Finance, and Maintenance

• Provide clear daily handover reports to the next shift

• Maintain discretion when handling confidential guest information

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🎁 What’s on Offer

💰 Competitive market-related salary
🩺 Medical aid & pension fund contributions
🍽️ Staff meals on duty
👔 Uniform provided
📚 Training & development opportunities
🏨 Discounts on dining, accommodation & selected hotel facilities
🤝 Supportive team environment and strong growth potential

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🌅 Why Work at The President Hotel?

Set against the backdrop of Bantry Bay, The President Hotel offers stylish accommodation, exceptional dining, premium facilities, and a passionate hospitality team.

You’ll join a Front Office environment that is truly the heartbeat of the hotel, where accuracy, professionalism, and warm service come together to elevate every guest experience.

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🧾 Best CV Tips for This Role

⭐ 1. Highlight Opera PMS experience

This is a strong advantage—place it at the top of your Skills section.

⭐ 2. Demonstrate administrative accuracy

Show achievements such as:

• “Reduced admin errors by X%”

• “Managed high-volume guest communication efficiently.”

⭐ 3. Showcase communication strengths

Include examples of handling guest enquiries, resolving issues, and coordinating across departments.

⭐ 4. Emphasise hospitality environment experience

Hotels, front desk, reservations, or admin-heavy hospitality roles all matter.

⭐ 5. Keep your CV structured and neat

Hotels appreciate:

• Clean formatting

• Clear job timelines

• Bullet-point responsibilities

• Professional presentation