Reservations Consultant at The Beekman Group – Apply now!

🧾 Job Details

🏢 Employer: The Beekman Group
📍 Job Location: Port Shepstone, KwaZulu-Natal, South Africa
💼 Job Type: Fixed Term Contract
🆔 Reference Number: 15/12
📅 Work Schedule: Shift work including Saturdays
📞 Role Focus: Reservations, Sales & Customer Service

Job Overview

The Beekman Group is seeking a motivated and sales-driven Reservations Consultant to support members with booking and travel planning needs. Based at the Port Shepstone Head Office, this fixed-term role focuses on handling reservations, responding to customer enquiries across multiple channels, and achieving individual and team sales targets within a fast-paced call centre environment.

Key Responsibilities

• Handle reservations and booking requests across multiple product lines

• Respond to customer enquiries via phone, email, social media, and face-to-face consultations

• Provide accurate travel advice and booking recommendations

• Participate in outbound call programmes to support sales and retention targets

• Deliver service in line with SLA metrics, including turnaround time and customer satisfaction

• Achieve individual, team, and departmental performance targets

• Resolve general customer queries professionally and efficiently

• Uphold The Beekman Way by delivering customer-focused service excellence

• Perform additional duties as required by the department

Minimum Requirements

• Matric (Grade 12) qualification

• Minimum of two years’ relevant call centre experience

• Experience in sales or customer service, preferably within hospitality or travel

• Excellent written and verbal communication skills in English

• Strong multitasking, time management, and prioritisation skills

• Ability to work effectively under pressure

• Willingness to work shifts, including Saturdays

CV Tips – Reservations Consultant

• Highlight call centre, reservations, or booking experience

• Emphasise sales achievements and target-driven performance

• Include customer service metrics or SLA-related experience

• Showcase communication skills and multitasking ability

• Mention experience handling multiple communication channels

About the Company

The Beekman Group is one of South Africa’s leading corporate players in property development and leisure management. The organisation is known for delivering exceptional customer experiences across its hospitality and travel portfolio while fostering a results-driven and customer-focused culture.

Company Policy

The Beekman Group is committed to Employment Equity. In line with the Group’s Employment Equity Plan, preference may be given to candidates from designated groups. The company reserves the right not to make an appointment.