Reservations Support Consultant Role – Apply now!

JOB DETAILS

🏢 Company: The Beekman Group
📍 Address & Location: The Beekman Group Head Office, Port Shepstone, KwaZulu-Natal, South Africa
💼 Job Type: Permanent
⏱️ Working Hours: Shift-based (including Saturdays)
📑 Reference Number: 04/02

🏢 COMPANY OVERVIEW

The Beekman Group is one of South Africa’s leading corporate players in the property development and leisure sector. The Group specialises in the development, management, and operation of premium leisure resorts and properties across the country, with a strong reputation for service excellence, innovation, and sustainable growth within the tourism industry.

🧾 JOB OVERVIEW

The Reservations Support Consultant will be responsible for coordinating all administrative and operational support for the Reservations Department. This role involves handling reservations-related queries, managing correspondence, supporting reporting functions, and ensuring that service level agreements are consistently met in a fast-paced, customer-focused environment.

🧭 KEY RESPONSIBILITIES

• Prepare and distribute weekly and monthly sales and department reports

• Coordinate all administrative functions within the Reservations Department

• Assist team leaders and guides with correspondence and operational queries

• Liaise daily with Head Office regarding reservations-related communication

• Respond to all email correspondence within stipulated business rules and timeframes

• Ensure strict adherence to departmental SLAs

• Manage the department’s correspondence hunt line and web support queries

• Assist with inbound calls during peak call volumes

• Accurately coordinate data and generate reports in line with deadlines

• Support key account clients with enquiries, bookings, cancellations, refunds, and escalations

• Handle STO, Travel Agent, OTA, and group booking support

• Complete and manage comment cards accurately

• Provide administrative support to ensure seamless department operations

🎓 QUALIFICATIONS

Education

• Matric (Grade 12)

Experience

• Minimum 2 years’ relevant experience in a travel services or call centre environment

Skills

• High level of computer literacy

• Above-average Microsoft Excel skills

• Proficiency in MS Outlook, Word, PowerPoint, and Excel

• Excellent verbal and written communication skills

• Strong administrative and planning ability

• High attention to detail

• Ability to multitask and work under pressure

• Ability to work independently and within a team

📄 CV TIPS

• Highlight reservations, travel, or call centre experience clearly

• Showcase Excel reporting and administrative capabilities

• Mention experience working with SLAs, escalations, and high-volume queries

• Include examples of multi-tasking in pressured environments

• Keep your CV structured, concise, and tailored to the role

🎁 BENEFITS

• Opportunity to work with a leading leisure and property group

• Exposure to reservations, reporting, and corporate operations

• Dynamic and collaborative working environment

• Career development within the tourism and leisure sector

• Strong focus on service excellence and professional growth

📜 COMPANY POLICY

In line with The Beekman Group’s Employment Equity Plan, preference will be given to candidates from designated groups. All appointments are made in accordance with equity objectives while ensuring operational requirements are met.