Resort Admin Assistant at The Kiara Lodge – Apply now!

📌 Job Details

🏷️ Job Title: Resort Administrative Assistant
🏢 Company: Kiara Lodge
📍 Location: Kiara Lodge, Clarens, Free State, South Africa
🕒 Position Type: Permanent
🚗 Transport Required: Yes (Driver’s Licence essential)
🆔 Reference Number: 29/12

🏢 Company Overview

Kiara Lodge is part of South Africa’s leading corporate presence in the property and leisure sector. The resort is committed to delivering high standards of guest satisfaction, service quality, safety, and operational excellence. Kiara Lodge operates within clearly defined brand standards, policies, and legislative frameworks to ensure a professional and memorable guest experience.

📝 Job Overview

The Resort Administrative Assistant will provide comprehensive administrative support to the Resort Manager and Heads of Department. This role is critical in ensuring smooth daily resort operations through effective administration, financial support, communication coordination, and data management. The position involves handling confidential and time-sensitive information while supporting guest services, reservations, reporting, and general office administration.

📋 Key Responsibilities

• Provide administrative support to the Resort Manager and departmental heads

• Manage telephone communication and respond to written and verbal queries

• Perform general office administration, filing, and data capturing

• Assist with reservations, guest correspondence, and internal communication

• Handle basic financial administration including cash handling and numerical reporting

• Manage stock control and asset records

• Compile, maintain, and submit operational and management reports

• Maintain accurate resort information and administrative records

• Support compliance with legislation, resort policies, and brand standards

• Assist with ad hoc administrative duties as required to support resort operations

🎓 Qualifications

Education

• Matric (Grade 12)

Experience

• Previous administrative or resort/hospitality support experience

• Client liaison experience essential

• Financial or numerical administration experience (advantageous)

Skills

• Computer literacy in Microsoft Excel and Word

• Strong administrative and organisational skills

• Excellent verbal and written communication abilities

• High level of numerical accuracy and attention to detail

• Ability to work under pressure and meet deadlines

• Discretion, confidentiality, and trustworthiness

• Valid driver’s licence with own transport

📄 CV Tips

• Highlight administrative experience within hospitality or resort environments

• Emphasise numerical accuracy, reporting, and data capturing skills

• Include examples of client liaison and guest-facing communication

• Clearly state computer proficiency, especially Excel and Word

• Mention your driver’s licence and own transport clearly on your CV

🎁 Benefits 

• Opportunity to work within a reputable leisure and hospitality organisation

• Exposure to resort operations and administrative management

• Professional working environment aligned to national standards

• Role offering varied responsibilities and skills development

⚖️ Company Policy

Kiara Lodge is committed to fair and equitable employment practices. In line with the Group’s Employment Equity Plan, preference may be given to candidates from designated groups. All appointments are made based on operational requirements, merit, and compliance with company policies, procedures, and applicable legislation. Only shortlisted candidates will be contacted.