Job Details

📌 Job Title: Room Attendant (Attendant)
🏢 Company: One&Only Resorts
📍 Location: Cape Town, Western Cape
🏨 Property: One&Only Cape Town
💼 Employment Type: Full-Time
🧾 Reference Number: 19795
🏷️ Department: Housekeeping

Company Overview

One&Only Resorts is a globally renowned luxury hospitality brand known for delivering exceptional, personalised guest experiences. Each resort is designed to reflect its destination, combining elegance, comfort, and world-class service.

One&Only Cape Town is located in the vibrant V&A Waterfront, offering breathtaking views of Table Mountain and easy access to beaches, restaurants, and cultural attractions. The resort is celebrated for its attention to detail, warm South African hospitality, and commitment to excellence.

Job Overview

The Room Attendant is responsible for delivering exceptional housekeeping services that exceed guest expectations. This role focuses on maintaining the highest standards of cleanliness, hygiene, and presentation across all guest rooms and assigned areas.

You will play a key role in shaping the guest experience by ensuring rooms are immaculate, well-stocked, and prepared according to luxury hospitality standards. The ideal candidate is detail-oriented, service-driven, and passionate about hospitality excellence.

Key Responsibilities

🧹 Housekeeping & Cleaning

Clean and maintain guest rooms according to luxury hotel standards
Perform deep cleaning of rooms, balconies, and assigned areas
Ensure rooms are fully prepared for arrivals and turn-down service
Maintain cleanliness of trolleys, pantries, and service areas

🛏️ Room Preparation & Standards

Replenish linens, amenities, and minibar items daily
Ensure all in-room materials (directories, booklets, flyers) are updated and presentable
Prepare site inspection rooms before daily deadlines
Maintain strict adherence to cleaning and sanitisation SOPs

🧾 Operations & Reporting

Report maintenance issues and follow up on repairs
Notify relevant departments (e.g., room service) when required
Manage assigned master key responsibly
Report lost and found items in line with hotel procedures

👥 Teamwork & Guest Experience

Deliver courteous, professional service to all guests
Build positive working relationships across departments
Support a team-oriented environment
Participate in training and development programmes

⚠️ Health, Safety & Compliance

Follow all health, safety, and hygiene regulations
Use cleaning chemicals according to training and SOPs
Participate in emergency drills and safety procedures
Maintain high personal grooming and hygiene standards

Qualifications

🎓 Education

Grade 12 / Matric (preferred but not always mandatory in hospitality roles)

💼 Experience

Previous housekeeping or hospitality experience (advantageous)

🛠️ Skills

Exceptional attention to detail
Strong organisational and time management skills
Customer service orientation
Ability to work in a fast-paced environment
Good communication and teamwork skills

Physical Requirements

Ability to stand, walk, and move for extended periods
Capability to lift, carry, and handle housekeeping equipment
Comfortable performing repetitive cleaning tasks
Good physical stamina and endurance

CV / Job Application Tips

Highlight any hospitality or cleaning experience clearly
Emphasise attention to detail and reliability
Include examples of customer service experience
Keep your CV short, neat, and professional (1–2 pages)
Mention any exposure to hotel standards or luxury environments

Benefits

Work in a world-class luxury hospitality environment
Gain experience with an internationally recognised brand
Ongoing training and development opportunities
Career growth within the global One&Only network
Exposure to high-end guest service standards

Company Policy

One&Only Resorts is committed to creating an inclusive and diverse workplace. All employees are expected to uphold the highest standards of professionalism, integrity, and service excellence.

Employees must adhere to company policies, including grooming standards, safety regulations, and operational procedures. Continuous learning and development are encouraged to maintain world-class service delivery.

To apply for this job please visit jobs.kerzner.com.