Rooms Division Manager at Marriott – Apply Now!

Elevate Guest Experiences in Luxury Hospitality

Marriott International is hiring a Rooms Division Manager for the African Pride Melrose Arch, part of the exclusive Autograph Collection®. This role is ideal for a passionate hospitality leader who thrives on delivering premium guest experiences, streamlining operations, and empowering high-performance teams.

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🚪 About the Role

Reporting directly to the Hotel Operations Manager, the Rooms Division Manager will oversee all departments within the Rooms Division, including:

• Front Office

• Guest Services

• Reservations

• Liaison with Housekeeping

This position plays a pivotal role in ensuring seamless and personalized guest experiences, driving operational excellence, and maintaining Marriott’s premium brand standards.

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✅ Key Responsibilities

🛎 Operational Leadership

• Lead daily operations across rooms departments to ensure efficiency and excellence.

• Align all guest services with the Autograph Collection’s unique ethos.

• Implement strategies to maximize room revenue and occupancy.

• Enforce health and safety compliance and uphold Marriott’s standard operating procedures.

👥 Team Management

• Recruit, train, and develop department heads and their teams.

• Lead with vision and facilitate career progression within your team.

• Foster a culture of collaboration and service excellence.

🌟 Guest Experience

• Address and resolve guest concerns with professionalism.

• Maintain visibility within guest areas to engage and elevate the experience.

• Champion personalized service that reflects the character of the Autograph Collection.

💰 Financial Oversight

• Manage departmental budgets with a strong focus on cost control and profitability.

• Use occupancy forecasts and P&L analysis to guide strategic decisions.

• Boost revenue via upselling and inventory optimization.

🧹 Quality Control & Brand Compliance

• Conduct routine inspections to ensure brand and quality standards are met.

• Collaborate with Maintenance and Engineering for room readiness and upkeep.

📊 Strategic Involvement

• Contribute to the broader property strategy to boost guest satisfaction and efficiency.

• Monitor trends and competitor benchmarks to enhance the hotel’s offerings.

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👤 Candidate Profile

• Education: Bachelor’s degree in Hospitality Management or related field (preferred)

• Experience: Minimum 5 years in Rooms Division with 2+ years in a managerial capacity

• Industry Background: Marriott International or Autograph Collection experience highly desirable

• Skills:

  • Exceptional leadership and communication

  • Proficiency in PMS, Microsoft Office, and revenue tools

  • Ability to remain composed under pressure

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🌍 Why Join Marriott?

Be part of a global brand where individuality is celebrated, talent is nurtured, and diversity thrives. The Autograph Collection values The Individualist—guests and associates who seek unique, purposeful experiences. This is more than just a career. It’s your story. Make it count with Marriott.

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📝 CV TIPS for a Rooms Division Manager Role

✅ Highlight your leadership experience:
Focus on examples of how you’ve managed multi-departmental teams or improved team performance.

✅ Emphasize guest-centric results:
Mention key metrics like guest satisfaction scores, complaint resolution, or service awards.

✅ Include system proficiencies:
List relevant software (Opera PMS, revenue management systems, Microsoft Office, etc.)

✅ Quantify your achievements:
Include KPIs such as increased occupancy %, revenue growth, or reduction in guest complaints.

✅ Tailor your personal statement:
Make sure your CV summary aligns with luxury hospitality and Marriott’s brand values.

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Company Website: https://www.marriott.com