Sales and Service Team Leader at Nedbank | Apply Now!

Full-time

Nedbank

Sales and Service Team Leader | Nedbank

📍 Location: Engcobo, Eastern Cape, South Africa (ZIP: 5054)
💼 Job Type: Full-Time | Hybrid | FAIS Affected

Website: http://www.nedbank.co.za

🏢 Company Overview

Nedbank is one of South Africa’s most respected banking institutions. As part of our commitment to delivering excellent service and empowering communities, we’re seeking a driven Sales and Service Team Leader to join our branch in Engcobo. If you’re a dynamic leader who thrives in fast-paced environments, we want you on our team.

🎯 Purpose of the Role

Lead your branch’s sales objectives, drive operational excellence, and grow our client base while developing a high-performing sales and service team. You’ll ensure customer satisfaction, digital adoption, and branch profitability through strategic leadership and effective team management.

📝 Key Responsibilities

📈 Sales Performance

  • Grow market share and ensure client acquisition, retention, and cross-selling.

  • Achieve entrenched sales objectives and targets for your branch/market.

  • Manage all sales-related leads and track branch performance.

  • Drive needs-based selling and digital customer activity.

  • Identify and act on business opportunities in the community.

🤝 Client Engagement

  • Deliver world-class customer service across all platforms.

  • Encourage digital and self-service adoption among clients.

  • Foster a client-first culture within the team.

🛡️ Risk & Operations

  • Ensure compliance with operational and legal requirements.

  • Meet targets on FAIS, AML, FATCA, TCF, POPIA, and audit standards.

  • Oversee branch security, health, safety, and technology infrastructure.

👥 Team Leadership

  • Coach and develop staff to exceed performance expectations.

  • Drive employee engagement and career growth.

  • Conduct regular performance reviews and manage leave schedules.

  • Lead by example through Nedbank values and culture.

✅ Minimum Requirements

  • Education: Diploma (NQF Level 6)

  • Preferred Qualification: FAIS-recognized qualification; Sales, Finance, or Marketing Diploma or Degree

  • Experience: 1–2 years in Sales & Service Banking

  • Knowledge of:

    • Regulatory frameworks (FAIS, AML, etc.)

    • Governance, Risk & Compliance

    • Sales coaching, customer relationship building

    • Resource planning and operational management

🧠 Key Competencies

  • Delegation and empowerment

  • Coaching and motivating teams

  • Building customer relationships

  • Leading change and inspiring trust

  • Sales transformation and digital growth

⚖️ Employment Equity Commitment

At Nedbank, we are an equal opportunity employer. We actively promote inclusivity and diversity in the workplace. All suitably qualified applicants will be considered, including those from designated groups in line with Nedbank’s employment equity plan.

🧾 CV Tips for Applicants

To stand out when applying for this role:

  • Tailor your CV to highlight your leadership, sales performance, and digital adoption experience.

  • Include quantifiable results (e.g., “Increased client acquisition by 20%”).

  • Emphasize knowledge of FAIS regulations and risk compliance.

  • Showcase previous experience coaching or managing a sales team.

  • Use a professional layout with clear section headings.

🔎 Find similar jobs at: https://careerjunctionZA.co.za/

To apply for this job please visit jobs.nedbank.co.za.