TTEC
Are you passionate about making a real difference in people’s lives through excellent customer service? TTEC, an award-winning company known for its exceptional employee experience, is looking for a Senior Healthcare Customer Service Representative to join our team in Cape Town. If you have experience in customer service and a passion for healthcare, this role offers an exciting opportunity to grow your career in a dynamic and rewarding environment.
🌍 About TTEC
At TTEC, we specialize in creating outstanding customer experiences through a combination of technology and a human touch. For over 40 years, we have helped companies build loyal, happy customers by providing exceptional service in diverse industries. Our global team is united by the common goal of delivering amazing experiences to millions of customers worldwide. TTEC is committed to creating an inclusive, supportive work environment where all employees feel valued and respected.
🔑 What You’ll Be Doing:
As a Senior Healthcare Customer Service Representative, you will play a key role in delivering outstanding customer support by assisting customers with healthcare-related inquiries. Your main responsibilities will include:
- 📞 Handling Complex Calls: Manage escalated calls, providing solutions for customers with concerns related to diagnostic imaging, life care solutions, surgical, or biomedical services.
- 🔍 Problem Resolution: Research customer issues and provide clear, concise solutions to ensure customer satisfaction.
- ⏰ Shift Flexibility: Work during hours designed to support USA customers, including shifts that may run late into the night.
- 📝 Customer Engagement: Maintain excellent customer relationships, providing compassionate service while resolving issues quickly and efficiently.
💡 What You Bring to the Role:
We’re looking for a team member who is solution-oriented and eager to contribute to customer success. The ideal candidate will have:
- 📚 Experience: 2+ years of customer service experience and some post-secondary education.
- 🧩 Decision-Making Skills: Ability to assess customer situations, research potential solutions, and make informed recommendations.
- 💬 Communication Skills: Strong verbal and written communication skills, with a compassionate and professional demeanor.
- 💻 Computer Proficiency: Comfortable using computer systems to document and track customer interactions.
🎯 What We Offer:
- 🌱 Career Growth: Leadership support for your professional development, with access to training and a global team of lifelong learners.
- 🏅 Inclusive Culture: A welcoming environment that encourages collaboration and community involvement.
- 💼 Competitive Benefits: Depending on your position, benefits may include Paid Time Off (PTO), health and wellness incentives, and tuition reimbursement.
- 🌍 Global Team: Be part of a diverse, international company that values innovation, inclusivity, and personal growth.
🏆 Challenges & Responsibilities:
- 🌙 Night Shifts: As this role requires night shifts, candidates should be comfortable working hours that may end as late as midnight local time to support U.S.-based customers.
- 🤝 Team Collaboration: While you’ll be resolving complex issues independently, you’ll also collaborate with your team to achieve common goals and ensure customer satisfaction.
- 📊 Customer Impact: You’ll directly influence the customer experience, helping them with everything from routine queries to complicated issues, and providing top-tier healthcare support.
📅 Key Contacts:
- Internal Teams: Report to a Team Lead and work closely with customer service teams and healthcare professionals to ensure seamless service delivery.
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TIPS for CV related to this post:
- Highlight Healthcare Experience: If you have any experience working in healthcare or customer service in a related field, make sure to emphasize it.
- Showcase Problem-Solving Skills: Employers want to see that you can handle difficult customer inquiries and find solutions quickly. Share specific examples from previous roles.
- Flexibility in Work Hours: Since this is a night shift role, demonstrate your ability to manage your time and work during non-traditional hours.
- Focus on Compassion: Highlight any experience where you provided compassionate support or worked in roles that required empathy.
- Technical Proficiency: List any CRM software, healthcare systems, or tech tools you’ve used in previous roles, such as diagnostic imaging or customer service platforms.
Ready to make a meaningful impact in healthcare customer service? Apply now to join TTEC and help us deliver exceptional experiences to our clients! 🌟
