Senior IT Helpdesk Technician at BET Software – Apply Now!

BET Software is looking for a Senior IT Helpdesk Technician to join its dynamic team in Cape Town. If you thrive in high-pressure environments, love solving complex IT problems, and have a strong sense of accountability, this opportunity is perfect for you.

This senior-level role requires a confident IT professional who can lead helpdesk operations, resolve technical issues efficiently, and provide guidance to junior support staff. As a core member of the Global Support Team, you’ll help maintain seamless IT operations across multiple business units and geographical locations.

🎯 Key Responsibilities

• Act as the technical escalation point for all IT Helpdesk services.

• Manage and monitor the ITSM ticketing system, aligned with ITIL frameworks.

• Administer Active Directory accounts and manage escalations related to infrastructure.

• Perform diagnostics, troubleshoot hardware/software, and document known errors.

• Compile and manage reports: incidents, service requests, change logs, and audits.

• Install and configure desktops, mobile devices, and peripherals.

• Maintain and troubleshoot network connections (LAN, WAN, VPN), printers, antivirus, and Fortinet VPN solutions.

• Train junior staff on best practices and assist in developing SOPs.

• Visit customer sites for hands-on technical support when required.

• Provide ongoing end-user support and training on IT tools and software.

• Participate in off-site meetings and represent the IT department as needed.

• Contribute to an inclusive, customer-focused team culture and uphold company values.

✅ Required Skills & Attributes

• IT system support skills with advanced Microsoft Office proficiency.

• Strong technical knowledge of desktop, server, and networking technologies.

• Excellent communication and report-writing skills.

• Professionalism, punctuality, and a commitment to customer service.

• High integrity and ability to handle sensitive information.

• Flexibility to work night shifts, weekends, and rotating support schedules.

• Experience in systems troubleshooting, documentation, and remote support.

• Ability to mentor junior team members and support continuous improvement initiatives.

🎓 Qualifications & Experience

Minimum Requirements:

• Matric

• Relevant IT qualification or CompTIA A+/N+ certification.

• Minimum 3 years of experience in a Helpdesk or Service Desk environment.

• Hands-on experience with ticket logging, client database management, and IT infrastructure troubleshooting.

Advantageous:

• Degree or diploma in Information Technology.

• Microsoft 365, Azure, or ITIL Foundation certifications.

• Networking and telecoms experience.

🌟 What Makes You a Great Fit

At BET Software, we value individuals who:

• Lead by example and thrive under pressure.

• Bring innovation and technical expertise to their teams.

• Demonstrate strong conflict resolution and mentoring abilities.

• Take initiative in creating documentation and improving processes.

• Represent the Global Support Team with integrity and ownership across all departments.

🌍 About BET Software

BET Software is a fast-growing tech company revolutionizing IT solutions in the gaming and betting industry. From Cape Town to Durban and beyond, we drive excellence in infrastructure, software, and support services. At BET Software, we are more than just coders and support agents—we’re a family with a mission to empower, inspire, and grow together.

Find similar jobs at:
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📄 TIPS for CV – Senior IT Helpdesk Technician Role

• Quantify your impact: Include ticket resolution rates, systems managed, or types of technologies supported.

• List your certifications: A+, N+, ITIL, Azure, or Microsoft 365 certifications boost your credibility.

• Highlight leadership: Show examples of mentoring, training, or project management.

• Detail your tech stack: Include OS platforms, VPN tools (like Fortinet), and ITSM software used.

• Customize for the role: Match your skills to the job description keywords to pass ATS filters.

🔗 Company Website: https://betsoftware.com
📧 Contact: info@betsoftware.com / betcareers@betsoftware.com
📍 65 Richefond Circle, Umhlanga, South Africa
📞 087 362 7000