Mindray
Mindray is seeking a Senior Service Engineer to join our team in Johannesburg, South Africa. This role will support a wide range of countries in Southern Africa, focusing on Patient Monitoring and Life Support systems. As a Senior Service Engineer, you will play a crucial part in ensuring the highest quality of technical support and service management across the region, contributing to the success of Mindray’s product line.
Key Responsibilities
✔ Service Management & Technical Support
Provide expert support to local distributors across Southern Africa, particularly in Patient Monitoring and Life Support systems.
✔ Collaborate with Mindray’s headquarters to develop local service strategies and enhance workflow processes.
✔ Customer Satisfaction & Support
Guide distributors on managing their service teams to meet Headquarters’ guidelines. Optimize internal and external work procedures to improve service delivery.
✔ Provide ongoing training to distributors’ service teams to enhance service quality.
✔ Market Research & Feedback
Gather information on competitor services to stay ahead of industry trends.
✔ Collect and analyze customer feedback to improve service offerings and operational processes.
✔ Platform Setup & Maintenance
Oversee the establishment of local operational platforms, including call centers, spare parts management, and customer care programs.
✔ Value-added Services
Organize value-added services locally to elevate the company’s brand presence in the market.
Required Qualifications & Experience
✔ Bachelor’s Degree in Engineering, Bioengineering, or Biomedical Engineering (or equivalent). Preferably with a specialization in Biotechnology or Biomedical Equipment.
✔ 3+ years of experience in customer service within the medical industry, with a focus on Patient Monitoring and Life Support servicing.
✔ Proficient in troubleshooting, repairing, and calibrating medical products.
✔ Strong leadership and coaching skills, with the ability to motivate both internal teams and external partners.
✔ Excellent communication skills, customer service orientation, and a strong sense of responsibility.
✔ Willingness to travel frequently across Southern Africa and occasionally other African countries.
Key Attributes
✔ Adaptability to company culture and a team-oriented mindset.
✔ Customer-focused approach with the drive to enhance service quality and satisfaction.
✔ Proven problem-solving abilities and the initiative to improve processes continuously.
What We Offer
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An exciting opportunity to contribute to a global leader in medical technology.
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A collaborative, team-driven environment that encourages innovation.
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Competitive salary and benefits package.
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Opportunities for personal and professional growth within the company.
If you are passionate about delivering high-quality service in the medical field and want to join a team dedicated to innovation, apply today!
Find similar jobs at: https://careerjunctionza.co.za/jobs/
Company Website:
https://www.mindray.com
