Service Advisor at The Clicks Group | Apply now!

📍 Location: Western Cape
📅 Closing Date: 18 August 2025
📄 Contract Type: Permanent
💰 Remuneration: Market Related

Website: https://www.clicksgroup.co.za/

🏢 About Clicks Group

Founded in 1968, Clicks Group is South Africa’s leading health, beauty, and wellness retailer with a growing footprint across the country. With over 850 stores and 650 pharmacies nationwide, Clicks has become a trusted household brand, offering customers quality products, expert advice, and exceptional service.

As part of its vision to be the customer’s first choice, Clicks is committed to service excellence, innovation, and empowerment, creating career opportunities and development pathways for employees.

🎯 Role Purpose

The Service Advisor ensures fast, efficient, and customer-focused service at the point of sale, overseeing operational activities, staff management, and customer satisfaction while upholding Clicks’ values and brand reputation.

📋 Key Responsibilities

Operational Excellence

• Direct and control point-of-sale activities efficiently.

• Ensure effective stock and cash management to minimise shrinkage.

• Maintain high standards of housekeeping and store administration.

Team Leadership

• Train, motivate, and guide shop assistants / cashiers.

• Ensure optimal staffing in line with schedules, policies, and labour legislation.

Customer Engagement

• Resolve customer queries in line with company policies.

• Promote the Clicks ClubCard to achieve participation targets.

• Provide accurate product, range, and promotion information.

Security & Compliance

• Enforce cash controls, returns policies, and loss prevention measures.

• Maintain compliance with safety, risk, and legal requirements.

📚 Knowledge & Skills

Knowledge

• Retail/FMCG operations and merchandising principles.

• Stock, cost, and risk management.

• Customer service excellence.

• Labour legislation and IR practices.

Skills

• Strong leadership and supervisory skills.

• Planning and organisational ability.

• Problem-solving and conflict resolution.

• Excellent communication skills.

• Computer literacy and numeracy.

🎓 Minimum Requirements

• Essential: Grade 12 and relevant Retail/Business Management qualification (external applicants).

• Desirable: 50% in Maths and English at Grade 12 level.

💡 CV Tips for Retail Service Advisor Roles

1. Highlight customer service achievements and sales targets met.

2. Include leadership experience—especially managing teams at POS.

3. Demonstrate stock loss prevention results.

4. Mention POS systems and cash handling experience.

5. Showcase training and development contributions to team performance.

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