Service Advisor Role at Clicks in Pretoria | Apply Now!

📍 Company: Clicks Group
🏢 Location: Daspoort, Pretoria, Gauteng, South Africa, 0183
💼 Department: Retail / Customer Service
📄 Position Type: Permanent
📅 Closing Date: 9 December 2025
📝 Reference Number: click_022817

🔍 Introduction

Clicks Group is seeking a motivated Service Advisor to join our Daspoort store team. The successful candidate will ensure service excellence at the point of sale (POS) by managing operational activities, overseeing staff, and delivering exceptional customer service in a fast-paced retail environment.

🎯 Key Responsibilities

Point of Sale & Operational Management

• Oversee POS operations to ensure fast and efficient customer service.

• Manage cash, stock, returns, and administrative duties while minimizing shrinkage.

• Ensure high standards of housekeeping and store presentation.

Staff Management & Development

• Train, motivate, and supervise shop assistants and cashiers.

• Ensure sufficient staffing in line with schedules, policies, and labor legislation.

• Support staff in delivering service excellence and achieving targets.

Customer Service & Brand Representation

• Resolve customer queries efficiently in line with company policies.

• Promote Clicks Clubcard participation and achieve associated targets.

• Act as a visible brand ambassador, providing friendly and professional service.

Stock & Compliance Management

• Enforce security measures, cash controls, and returns policies.

• Maintain accurate stock records and minimize losses.

• Stay updated on product knowledge, promotions, and company events.

🛠 Qualifications & Experience

• Education: Grade 12; Maths and English (50%+) desirable.

• Relevant Retail/Business Management qualification for external applicants.

• Minimum 1-year experience in a customer-facing role overseeing retail or FMCG staff.

• Numeracy skills and experience in stock management.

Skills & Competencies

• Understanding of financial management principles and retail operations.

• Knowledge of merchandising, promotions, and customer service excellence.

• Awareness of labor legislation, IR practices, and competency-based interviewing.

• Strong planning, organizing, and problem-solving skills.

• Results and target-driven with excellent communication skills.

• Computer literacy and strong customer orientation.

Key Competencies

• Leading and supervising teams

• Delivering results and meeting customer expectations

• Relating and networking effectively

• Planning and organizing tasks efficiently

• Coping with pressures and setbacks

💡 CV Tips for Service Advisor Roles

• Highlight customer service experience, particularly in retail or FMCG.

• Include examples of staff supervision, training, or team leadership.

• Showcase achievements in achieving sales or operational targets.

• Demonstrate knowledge of stock management, merchandising, and POS systems.

• Emphasize problem-solving skills, planning, and ability to work under pressure.