Service Advisor Role at The Clicks Group – Apply now!

Job Details

📍 Location: The Grove, Pretoria, Gauteng, South Africa
🏢 Company: Clicks Group
💼 Position: Service Advisor
📄 Contract Type: Permanent
💰 Remuneration: Market Related
♿ EE Position: Yes
⏰ Contractual Hours: 45 hours | 6 days
📅 Closing Date: 10 February 2026
🆔 Listing Reference: click_023494

Company Overview

Clicks Group is a leading name in South Africa’s pharmaceutical, health, and beauty retail sector. With a strong national footprint, Clicks is committed to delivering accessible healthcare, trusted beauty products, and exceptional customer service while creating meaningful career opportunities for its people.

Job Overview

The Service Advisor is responsible for ensuring service excellence at the point of sale by managing POS operations, supervising front-line staff, and delivering a consistently high standard of customer service. Reporting to the Store Manager, this role is ideal for a confident retail professional who is passionate about health, beauty, and customer engagement.

Key Responsibilities

• Direct and control all point-of-sale operational activities efficiently

• Ensure secure cash handling and effective stock management to minimise shrinkage

• Train, motivate, and supervise shop assistants and cashiers

• Ensure adequate staffing levels in line with work schedules, labour legislation, and company policies

• Resolve customer queries professionally and timeously in line with company standards

• Drive Clicks ClubCard sign-ups to achieve participation targets

• Enforce security measures, cash controls, and returns procedures

• Maintain excellent housekeeping and administrative standards

• Act as a visible brand ambassador delivering friendly, professional service

• Maintain up-to-date knowledge of products, promotions, and in-store events

Qualifications

Education

• Grade 12 (Essential)

• Relevant Retail or Business Management qualification (Essential for external applicants)

• Mathematics 50% and English 50% at Grade 12 level (Desirable)

Experience

• Minimum 1 year experience in a customer-facing retail or FMCG environment

• Experience overseeing staff within store operations

• Numeracy and stock management exposure

Skills

• Strong understanding of retail and financial management principles

• Knowledge of merchandising, promotions, and compliance procedures

• Sound leadership and supervisory capability

• Excellent customer service and communication skills

• Planning, organising, and problem-solving skills

• Computer literacy and strong numeracy skills

CV Tips

• Highlight retail supervision or team leadership experience clearly

• Include examples of customer service achievements or sales targets met

• Emphasise experience with cash handling, stock control, and POS systems

• Keep your CV concise, professional, and achievement-focused

• Ensure Grade 12 results and relevant qualifications are clearly listed

Benefits of Joining the Clicks Group

• Permanent employment with a trusted retail brand

• Career growth opportunities within the Clicks Group

• Exposure to retail leadership and operational management

• Supportive, inclusive, and values-driven work environment

• Ongoing skills development and internal progression

Company Policy

Clicks Group is committed to Employment Equity and building a diverse, inclusive workforce. All appointments are made in line with the company’s Employment Equity plan, labour legislation, and operational requirements. Persons with disabilities are encouraged to apply. Only candidates who meet the minimum requirements will be contacted.