Service Advisor Role at The Clicks Group – Apply now!

Job Details

📍 Location: Equestria, Gauteng, South Africa
🏢 Company: Clicks Group
💼 Position: Service Advisor
📄 Contract Type: Permanent
💰 Remuneration: Market Related
♿ EE Position: Yes
📅 Closing Date: 10 February 2026
🆔 Listing Reference: click_023492

Company Overview

Clicks Group is South Africa’s leading health and beauty retailer, operating across wholesale and retail markets with a strong focus on customer wellbeing, accessibility, and service excellence. With a trusted national footprint, Clicks is driven by innovation, ethical retailing, and a commitment to empowering communities and employees alike.

Job Overview

The Service Advisor plays a critical role in delivering outstanding customer experiences at the point of sale. This position ensures efficient POS operations, effective cash and stock control, and the leadership of front-line retail teams to consistently meet customer service and operational standards.

As a visible brand ambassador, the Service Advisor supports Clicks’ vision of being the customer’s first choice health and beauty retailer.

Key Responsibilities

• Manage and control all point-of-sale operational activities efficiently

• Ensure secure handling of cash and stock while minimising shrinkage

• Train, motivate, and guide shop assistants and cashiers to deliver service excellence

• Ensure optimal staffing levels in line with schedules, labour legislation, and company policy

• Resolve customer queries professionally and within company guidelines

• Drive Clicks ClubCard sign-ups to meet participation targets

• Enforce security, returns, and administrative procedures at POS level

• Maintain excellent housekeeping and administrative standards

• Stay informed on product ranges, promotions, and in-store campaigns

Qualifications

Education

• Grade 12 (Essential)

• Relevant Retail or Business Management qualification (Essential for external applicants)

• Mathematics 50% and English 50% at Grade 12 level (Desirable)

Experience

• Retail or FMCG environment experience

• Exposure to point-of-sale operations, cash handling, and staff supervision

Skills

• Strong planning, organising, and problem-solving skills

• Results-driven with a customer-centric mindset

• Sound people management and leadership capability

• Effective verbal and written communication skills

• Computer literacy and numeracy competence

CV Tips

• Highlight retail leadership or supervisory experience clearly

• Include examples of customer service excellence or sales targets achieved

• Mention experience with POS systems, stock control, or cash management

• Keep your CV concise, well-structured, and achievement-focused

• Ensure your qualifications and Grade 12 results are clearly stated

Benefits of Joining the Clicks Group

• Secure, permanent employment with a trusted retail brand

• Career growth within the Clicks Group

• Exposure to retail leadership and operational management

• Supportive, values-driven workplace culture

• Opportunities for skills development and internal progression

Company Policy

Clicks Group is committed to Employment Equity and diversity. All appointments are made in accordance with the company’s EE objectives, labour legislation, and operational requirements. Clicks reserves the right to verify qualifications, experience, and suitability as part of the recruitment process.