Service Agent Contact Centre at Eskom – Apply Now!

Permanent

Eskom

📍 Job Details

📌 Location: Westville, KwaZulu-Natal
🏢 Company: Eskom Holdings SOC Ltd
⚡ Division: Distribution Division
🏬 Business Unit: Central East Cluster
🆔 Listing Reference: eskom_002257
📄 Employment Type: Permanent
💰 Remuneration: Market Related
📅 Closing Date: 6 January 2026
👥 Positions Available: 6
🏷 Task Grade: T10
⚖ EE Position: No

About Eskom

Eskom Holdings SOC Ltd is South Africa’s primary electricity public utility and a critical contributor to national infrastructure, economic growth, and service delivery. Operating across generation, transmission, and distribution, Eskom plays a strategic role in powering homes, businesses, and industries nationwide.

The Distribution Division focuses on customer-facing operations, ensuring reliable electricity supply, efficient billing, and responsive customer service. Eskom is committed to operational excellence, ethical conduct, and continuous improvement, while fostering a diverse, inclusive, and professional working environment.

Role Overview

The Service Agent – Contact Centre role is responsible for delivering professional, efficient, and customer-focused service through inbound, outbound, multimedia, and back-office interactions. The position supports customer service, marketing, and sales processes while ensuring compliance with Eskom standards, service delivery protocols, and customer care principles.

This role is ideal for candidates with strong communication skills, analytical ability, and the capacity to work effectively in a high-volume contact centre environment.

Key Responsibilities

  • Handle inbound customer interactions professionally and efficiently

  • Manage back-office customer service activities

  • Process multimedia and outbound customer communications

  • Provide accurate information on Eskom products and services

  • Perform vending, prepaid, and EasyPay transactions

  • Support marketing, sales, and customer service initiatives

  • Resolve customer queries and complaints within service standards

  • Maintain accurate customer records and compile service reports

Skills and Competencies

Behavioural Competencies

  • Integrity and ethical conduct

  • Honesty and trustworthiness

  • Professionalism and accountability

Leadership Competencies

  • Ability to work effectively as part of a team

  • Motivation and support of team objectives

  • Coaching and mentoring orientation

  • Commitment to continuous development

Knowledge Requirements

  • Understanding of Eskom business operations

  • Knowledge of SPU and prepayment customer tariffs

  • Service delivery principles and training

  • Report writing and compilation

Technical and Functional Skills

  • Computer literacy

  • Strong time management skills

  • Interpersonal and relationship-building ability

  • Functional and technical problem-solving skills

  • Analytical and negotiation skills

  • Clear verbal and written communication

  • Telephone etiquette and call handling

  • Stress management in high-pressure environments

Minimum Requirements

  • National Diploma or National N Diploma at NQF Level 6 (240 credits) in one of the following fields:

    • Business

    • Finance

    • Marketing

    • Commerce

    • Social Sciences

    • Business Management

CV Tips for Service Agent – Contact Centre Roles

  • Highlight customer service and contact centre experience

  • Emphasise strong communication and problem-solving skills

  • Include any experience with billing, prepaid systems, or utilities

  • Clearly list your qualification with NQF level and credits

  • Keep your CV structured, accurate, and professional

Candidate Support

Employment Equity & Inclusion

  • Eskom is committed to equality, employment equity, and diversity

  • Preference may be given to candidates from under-represented designated groups, in line with Eskom’s Employment Equity Plan

  • Candidates with disabilities are encouraged to apply

  • Eskom reserves the right not to make an appointment to the advertised position

Workplace Policy

  • Eskom maintains a smoke-free working environment for all employees and visitors

  • All appointments are subject to Eskom’s internal governance, compliance, and verification processes

Important Notice

  • If you have not been contacted within 28 days after the closing date, please regard your application as unsuccessful

To apply for this job please visit eskomcareers.ci.hr.