Service Ambassador at Virgin Active | Apply Now!

Service Ambassador | Virgin Active South Africa

📍 Location: Wonderboom Club, Pretoria, Gauteng, South Africa
💼 Job Type: Permanent | Entry-Level
🏢 Industry: Health, Wellness & Fitness
🧭 Division: Clubs Gauteng North

Website: http://www.virginactive.co.za

🌟 Your Purpose

As a Service Ambassador at Virgin Active, you will be the face and energy of our club. From the reception desk to the fitness floor, swimming pool, and digital platforms, you’ll deliver unforgettable in-club and online experiences. Your interactions will directly impact member retention, digital engagement, and customer satisfaction.

📝 Key Duties and Responsibilities

👋 Front of House Engagement

• Welcome members and control facility access.

• Provide accurate info to members, prospects, and staff.

• Manage seamless member journeys from entry to exit.

• Ensure administrative and operational compliance.

💬 Member Experience & Retention

• Deliver world-class customer service to boost NPS scores.

• Introduce members to digital fitness platforms and offerings.

• Encourage participation in events and wellness initiatives.

• Address and resolve member complaints effectively.

• Build and maintain strong member relationships.

🏋️‍♀️ Member Floor Support

• Promote safe and rule-abiding exercise habits.

• Ensure cleanliness and upkeep of exercise areas.

• Monitor member behavior to maintain safety standards.

📚 Training & Development

• Participate in ongoing training programs.

• Continuously improve digital and fitness product knowledge.

✅ Minimum Requirements

• Grade 12 / NQF Level 4 qualification

• Completion of Virgin Active’s Reception Academy

• 12+ months in a customer-facing role

• Familiarity with digital and online fitness platforms

• Knowledge of Virgin Active’s exercise experiences

• Understanding of the customer journey and member satisfaction

• Must have a valid First Aid Level 1 certificate

💡 What Will Make You Shine

• Passion for exercise and wellness

• People-first mindset

• High adaptability and curiosity to grow

• Strong interpersonal and communication skills

• Conflict resolution and problem-solving ability

• Ownership mindset and action orientation

• Proven trustworthiness and ability to make sound decisions

• Ability to work independently and as part of a collaborative team

• Experience beyond the gym in wellness or fitness coaching is a plus

⚖️ Equal Opportunity Statement

Virgin Active South Africa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

🧾 CV Tips for Applicants

✅ Highlight these in your CV for a strong application:

• Previous face-to-face customer service experience (especially in hospitality, retail, or wellness).

• Examples of resolving member complaints or improving satisfaction scores.

• Experience with digital platforms or customer-facing technology.

• Certification in First Aid Level 1.

• Your passion for wellness, fitness, and people—show personality and energy!

🔎 Find similar jobs at: https://careerjunctionZA.co.za/