Service Centre Agent at Novus Print in Gauteng | Apply Now!

📍 Company: On the Dot – Novus Holdings
🏢 Location: Ormonde, Johannesburg, Gauteng, South Africa, 2091
💼 Department: Sales / Customer Service
📄 Position Type: Permanent
📅 Closing Date: 5 December 2025
📝 Reference Number: NOV251128-3

🔍 Introduction

On the Dot, a division of Novus Holdings, is seeking a dynamic and energetic Service Centre Agent to join our Johannesburg office. This role is ideal for a customer-focused professional experienced in call centre operations, data handling, and problem-solving. The successful candidate will ensure efficient handling of customer queries, complaints, and operational data while contributing to an excellent customer experience.

🎯 Key Responsibilities

Customer Service & Call Handling

• Manage inbound and outbound calls professionally.

• Resolve customer and publisher queries and complaints promptly.

• Handle difficult customer situations with empathy and professionalism.

• Contribute to a positive customer experience by providing accurate and timely responses.

Data & Administrative Duties

• Import, compile, and manage print order data.

• Perform data cleaning and analysis to support operational processes.

• Communicate relevant information to internal teams effectively.

Teamwork & Collaboration

• Work effectively both independently and as part of multiple teams.

• Support colleagues to ensure seamless service centre operations.

🛠 Qualifications & Experience

• Proficient in relevant software applications, particularly MS Excel.

• Basic data analytical skills.

• Minimum of 4 years’ experience in customer service or call centre environments.

• Experience handling customer complaints and queries.

• General administration experience.

Skills & Competencies

• Strong telephone etiquette and customer handling skills.

• Excellent interpersonal, verbal, and written communication in English and Afrikaans.

• High attention to detail and ability to work under pressure.

• Professional, empathetic, and driven with tenacity.

• Multiskilled, adaptable, and a team player.

• Ability to follow instructions and adhere to procedures.

💡 CV Tips for Service Centre Agent Roles

• Highlight call centre or customer service experience, emphasizing handling difficult customers.

• Showcase data management and analytical skills, particularly with MS Excel.

• Include examples of teamwork and collaboration across departments.

• Demonstrate your ability to work under pressure while maintaining accuracy.

• Emphasize communication skills and attention to detail.