Service Centre Agent Role in Johannesburg | Apply Now!

📍 Location: Ormonde, Johannesburg, Gauteng, South Africa
🏢 Company: On the Dot (a division of Novus Holdings)
📅 Closing Date: 08 August 2025
📄 Job Reference: NOV250801-1
📌 Job Type: Permanent | Full-time

Website: www.novusprint.co.za

🧩 Role Summary:

Are you an analytical thinker with a passion for customer service? On the Dot is seeking a Service Centre Agent – Inbound to join their fast-paced team in Ormonde, Johannesburg. This role is perfect for someone who thrives in a call centre environment, has experience in handling complex data, and is skilled at resolving customer and publisher queries with empathy and efficiency.

💼 Key Responsibilities:

• Handle inbound and outbound calls professionally

• Address and resolve publisher and customer complaints

• Manage and clean data, compile print orders, and ensure communication with relevant stakeholders

• Use advanced Excel to analyze and import various datasets

• Contribute to a positive customer experience by delivering quick, accurate responses

• Collaborate within a team and across departments to solve problems

• Maintain accurate records of customer engagements

📚 Qualifications & Experience:

Educational Requirements:

• Grade 12 (Matric) or equivalent

• Proficient in MS Excel and relevant data analysis tools

• Strong grasp of administrative functions and CRM systems

Experience Requirements:

• Minimum 4 years’ experience in a customer service or call centre role

• Previous exposure to data analysis and import tools

• Experience handling challenging customer interactions

• Strong background in administration and software systems

🧠 Skills & Competencies:

• Advanced MS Excel skills (pivot tables, formulas, data imports)

• Excellent verbal and written communication (English & Afrikaans)

• Effective problem-solving and analytical thinking

• High attention to detail

• Strong telephone etiquette and interpersonal skills

• Ability to remain calm under pressure

• Empathetic and customer-focused

• Multitasking and cross-functional teamwork abilities

• Professional demeanor and a drive for excellence

🕒 Working Conditions:

• Full-time permanent role

• Office-based in Ormonde, Johannesburg

• Collaborative team environment in a fast-paced setting

💡 CV Tips for Service Centre Agents:

• Showcase any experience handling inbound/outbound calls, especially within publishing, sales, or logistics.

• Emphasize your data analysis and Excel skills—mention tools or projects you’ve worked on.

• Include clear examples of customer problem-solving and how you managed difficult interactions.

• If you’re multilingual (English & Afrikaans), highlight this—it’s a big asset in this role.

⚖️ Employment Equity Statement:

On the Dot is an equal opportunity employer committed to Employment Equity. Internal applicants will be prioritized in accordance with company policy and Employment Equity goals.

🔎 Find similar jobs at: https://careerjunctionZA.co.za