Service Desk Agent at AVI Limited – Apply Now!

🚀 Join AVI Limited – Elevate Your Career in IT Support

Are you passionate about IT and eager to gain experience in a fast-paced corporate environment? AVI Limited, one of South Africa’s leading FMCG companies, is looking for a skilled and proactive Service Desk Agent to join our Information Technology Shared Services Division in Cape Town on a 6-month fixed-term contract.

This is a fantastic opportunity to work with a reputable, JSE-listed organization that houses beloved household brands, supported by a high-performing IT infrastructure team. If you thrive on troubleshooting and client-facing tech support, we want to hear from you!

🛠️ What You’ll Be Doing

As a Service Desk Agent, you’ll be the first point of contact for business users needing technical assistance. Your role is crucial in maintaining productivity across the organization by responding to incidents swiftly and effectively using ITIL methodologies.

Your Responsibilities Will Include:

• Delivering operational and first-line support to business users.

• Diagnosing and resolving technical issues on a variety of systems and platforms.

• Logging and managing incidents via the internal system.

• Monitoring system alerts and infrastructure performance.

• Performing SAP transports and updating the IT Knowledge Base.

• Supporting core infrastructure (VMWare, MS Exchange, Windows Servers).

• Communicating planned downtimes to relevant stakeholders.

• Collaborating closely with the IT Infrastructure team for escalated support.

📌 Minimum Requirements

Experience:

• 2–3 years’ experience in a Service Desk or IT Support role.

• Experience with enterprise desktop environments and Microsoft technologies.

Qualifications:

• Matric / Grade 12

• Diploma in Information Technology

• Certifications: MCSA and CCNA (Required); A+/N+ advantageous.

• ITIL Foundation Certificate (preferred but not mandatory)

Other Requirements:

• Availability for after-hours support, including weekends and holidays.

• Strong communication, collaboration, and documentation skills.

• A passion for customer service and technical troubleshooting.

💼 Key Competencies

• Problem-solving with attention to detail

• Flexibility and adaptability in high-pressure environments

• Strong planning and organizational skills

• Customer-centric mindset

• Effective communication and interpersonal skills

🌟 Why AVI Limited?

AVI is home to over 50 iconic South African brands across food, personal care, and fashion categories. We are committed to fostering growth, innovation, and career development through a supportive, values-driven culture and a robust shared services platform.

Join a company that’s not just respected — it’s loved.

🔗 Find similar jobs at:

https://careerjunctionza.co.za/jobs/

📝 Top CV Tips for a Service Desk Agent Role

1. Highlight Certifications Clearly – Make sure your CV reflects your current certifications like MCSA, CCNA, A+, or N+.

2. Show Real Experience – List previous support roles and the systems/tools you’ve used (e.g., SAP, Microsoft Exchange, ticketing tools).

3. Mention Shift Flexibility – Availability for after-hours or weekend work gives you a competitive edge.

4. Include Soft Skills – Add examples of your communication skills, customer service mindset, and how you resolved user frustrations.

5. Use Keywords – Include terms like “ITIL,” “troubleshooting,” “Service Desk,” and “first-line support” to match job search filters.

🌐 Company Website:

https://www.avi.co.za