Service & Support Technician at Rubicon – Apply Now!

Are you a skilled technician passionate about providing exceptional technical support and customer service? Rubicon is seeking a Service & Support Technician to join our team in Briardene, KwaZulu-Natal, playing a pivotal role in ensuring our customers receive top-notch after-sales support and technical assistance.

About the Role

As a Service & Support Technician, you will work closely with senior technicians and support engineers to handle day-to-day technical inquiries. Your expertise will ensure that customer tickets are addressed efficiently, technical issues are resolved, and our sales staff are well-supported with product-related queries. This role is key to maintaining Rubicon’s commitment to outstanding technical service.

Key Responsibilities

✅ Respond promptly to customer technical support requests via email, phone, or other channels.
✅ Attend customer sites locally, nationally, and internationally to:

• Assist with commissioning of new systems.

• Diagnose and troubleshoot faulty equipment.

• Resolve technical challenges efficiently.
  ✅ Collaborate with senior support engineers to resolve complex support cases.
  ✅ Support sales consultants with technical product information and queries.
  ✅ Liaise with factories and suppliers to address technical issues.
  ✅ Assist in diagnosing warranty claims and troubleshooting faulty components.
  ✅ Participate in creating technical documentation for new products.
  ✅ Attend supplier training sessions to stay up-to-date with new technologies.
  ✅ Work closely with national tech support teams to improve systems, resolve issues, and document serial issues.
  ✅ Support the R&D department with product specifications and development projects when needed.
  ✅ Regularly record and document activities in the company’s CRM system.

Minimum Requirements

✔️ Matric/NQF4 qualification or equivalent.
✔️ Electrical qualification (wireman’s licence highly advantageous).
✔️ 1-2 years of experience in technical support within electrical/power or critical reserve power environments (e.g., UPS, hybrid inverters).
✔️ A relevant technical diploma is beneficial.
✔️ Valid driver’s licence and access to own reliable vehicle.

Key Attributes for Success

🌟 Technically proficient – Strong computer literacy, especially in Microsoft Office, and basic knowledge of operating systems.
🌟 Effective communicator – Excellent written and verbal communication skills to engage professionally with colleagues, customers, and suppliers.
🌟 Customer-centric – Passionate about delivering superior service and resolving issues swiftly and effectively.
🌟 Organized and disciplined – Demonstrates strong time management, follow-through, and accountability.
🌟 Detail-oriented yet strategic – Can manage the details without losing sight of the big picture.
🌟 Proactive and solutions-driven – Brings creativity and initiative to troubleshooting and resolving challenges.
🌟 Self-motivated – Committed to achieving and exceeding job expectations independently.

Why Join Rubicon?

At Rubicon, we value innovation, collaboration, and excellence in technical support. You will be part of a dynamic, supportive environment that invests in your professional growth while contributing to exciting projects in the energy and power sector.

👉 Find similar jobs at: https://careerjunctionza.co.za/jobs/

Top CV Tips for Service & Support Technician Roles

📌 Highlight technical skills clearly – Emphasize your hands-on experience with electrical systems, troubleshooting, and technical support in your skills section.
📌 Include certifications and qualifications upfront – Mention your electrical qualification or any specialized training near the top of your CV.
📌 Showcase customer service experience – Use action-driven bullet points to describe how you’ve assisted customers or resolved technical issues.
📌 Add measurable achievements – For example: “Reduced average ticket resolution time by 20%.”
📌 Tailor your CV for technical roles – Focus on relevant projects, tools, and systems you’ve worked with. Avoid generic descriptions and get specific!

🔗 Learn more about us at: https://www.rubiconsa.com