Service & Support Technician at Rubicon – Apply Now!

Join Rubicon as a Service & Support Technician – Elevate Your Career in Technical Support!

Are you passionate about solving technical challenges and providing outstanding support? Rubicon, a leader in sustainable technology solutions, is hiring a Service & Support Technician to join its dynamic team at the Linbro Park branch in Gauteng. This role is your opportunity to build a rewarding technical career, assisting customers and sales teams with cutting-edge products in the power, renewable energy, and critical reserve power sectors.

About the Role

As a Service & Support Technician, you will play a vital role in ensuring Rubicon’s customers receive world-class after-sales technical support. You’ll collaborate with senior technicians and support engineers, handle day-to-day technical inquiries, and resolve customer issues efficiently and professionally.

This position goes beyond just fixing problems—you’ll be involved in commissioning new systems, troubleshooting complex issues, and even supporting product development efforts. If you’re driven, technically skilled, and eager to grow, this is the perfect role for you!

Key Responsibilities

✅ Respond to technical support requests via phone, email, or in-person visits
✅ Assist in commissioning new systems on-site locally, nationally, and potentially internationally
✅ Diagnose and troubleshoot faulty equipment and system issues
✅ Collaborate with senior engineers on complex support cases
✅ Support sales consultants by providing technical insights on products and systems
✅ Liaise with suppliers and manufacturers to resolve technical challenges
✅ Contribute to creating and updating technical documentation for new products
✅ Attend regular supplier and technical training sessions
✅ Document all support activities in the company CRM system
✅ Collaborate with other technical support teams nationwide to improve systems and share expertise

Qualifications & Experience

✔️ Minimum: Matric (NQF4) or equivalent qualification
✔️ Electrical qualification (Wireman’s License highly advantageous)
✔️ 1–2 years’ technical support experience in electrical/power/critical reserve power environments (e.g., UPS systems, hybrid inverters)
✔️ Valid driver’s license and own vehicle
✔️ Additional technical diploma/certifications beneficial

Key Competencies

🔹 Strong computer literacy and proficiency in Microsoft Office
🔹 Professional communication skills—both written and verbal
🔹 Excellent time management and organizational abilities
🔹 Customer-focused approach with a service excellence mindset
🔹 High attention to detail with a problem-solving, proactive attitude
🔹 Ability to work independently and collaboratively within a team
🔹 Resilient, adaptable, and driven to meet goals and exceed expectations

Why Join Rubicon?

Rubicon is a leader in sustainable technology solutions, partnering with global brands to bring innovative products to the African market. By joining Rubicon, you’ll become part of a forward-thinking organization committed to empowering its employees, fostering growth, and making a positive impact on the environment and society.

If you’re excited to expand your technical skills while helping customers succeed, this role offers the platform and support you need to thrive.

📢 Ready to make an impact? Don’t miss this opportunity—apply now and be part of a growing leader in the technical support and renewable energy space!

👉 Find similar jobs at: https://careerjunctionza.co.za/jobs/

🔥 CV TIPS for This Role:

✅ Highlight technical qualifications upfront – List your electrical, electronics, or IT-related qualifications clearly in your CV summary and education sections.

✅ Emphasize hands-on technical experience – Use bullet points to showcase specific troubleshooting, commissioning, or customer support tasks you’ve performed in past roles.

✅ Quantify achievements – Where possible, include metrics (e.g., “resolved 95% of customer queries within 48 hours” or “supported 20+ national installations”).

✅ Showcase soft skills – Employers value communication and organizational skills in customer-facing technical roles—include examples of collaboration or leadership.

✅ Tailor your CV keywords – Use phrases like “technical support,” “commissioning,” “electrical troubleshooting,” “CRM documentation,” and “customer support” to match the job description and optimize for ATS screening.

🌐 Company Website: https://www.rubiconsa.com