Services Specialist – Card Acquiring – Apply Now!

Full-time

Nedbank

Services Specialist: Card Acquiring at Nedbank

Nedbank is seeking a dynamic Services Specialist: Card Acquiring to join our team in Durban. This role is ideal for professionals with a background in retail/banking client service, cash management, and technical problem resolution. If you are passionate about delivering exceptional client service and leveraging digital expertise to solve complex challenges, we want to hear from you!

Position Overview

As a Services Specialist in Card Acquiring, you will use your technical know-how and digital skills to:

  • Uncover, troubleshoot, and resolve client issues related to banking systems and processes.
  • Build long-standing relationships with clients by delivering tailored financial solutions.
  • Exceed client expectations by offering the right service and resolving escalated client problems with care.

Key Responsibilities

Client Engagement

  • ✔️ Exceed Client Expectations:
    Deliver superior service and the right solutions to meet client needs.
  • ✔️ Build Lasting Relationships:
    Foster mutual trust and confidence through expert client service and effective problem resolution.
  • ✔️ Educate Clients:
    Guide clients on subscribing and managing their accounts via Nedbank’s self-service platforms.
  • ✔️ Deliver Tailored Financial Solutions:
    Use digital insights and expertise to resolve issues related to self-service, features, and digital functionality.

Business Operations

  • ✔️ Fraud Prevention & Risk Management:
    Report occurrences outside mandate or authentication procedures to relevant management.
  • ✔️ Technical Issue Resolution:
    Log and resolve technical issues with cash equipment and devices through the IT help-desk.
  • ✔️ Support Team Operations:
    Assist Client Advisors and Client Support Specialists with complex queries and complaints.
  • ✔️ Control & Compliance:
    Manage daily, weekly, and monthly control activities including branch cash, forex cash, and travel cards.
  • ✔️ Documentation & System Management:
    Adhere to metrofiling processes, manage Document Management Portals, and process ARIBA system requests.

Risk and Compliance

  • ✔️ Adhere to Policies:
    Follow Nedbank’s security, operational, and compliance procedures.
  • ✔️ Maintain Governance Standards:
    Ensure all activities are in line with Nedbank’s risk and control practices.

Nedbank Goals

  • ✔️ Client-Centric Approach:
    Act in the client’s interest, deliver on promises, and take accountability.
  • ✔️ Team Collaboration:
    Contribute to service excellence and team success through effective teamwork and personal development.

People Specification

Essential Qualifications:

  • 🎓 Advanced Diplomas/National 1st Degrees
  • 🎓 Preferred: Completed Advanced Certificate in Banking Services – NQF6

Experience Requirements:

  • ✅ 3-6 Years Experience:
    Proven background in Retail/Banking Client Service, Cash Management, Banking Systems, and 2nd Line Problem Resolution.
  • ✅ Foreign Exchange Experience:
    Essential for handling diverse transaction scenarios.

Technical & Professional Skills:

  • 🛠️ Customer Service Excellence:
    Deep understanding of customer service principles and product knowledge.
  • 🛠️ Troubleshooting & Problem Solving:
    Strong analytical skills to troubleshoot and resolve issues efficiently.
  • 🛠️ Risk and Security Practice:
    Knowledge of governance, risk, and controls.
  • 🛠️ Behavioural Competencies:
    Ability to influence, make decisions, and build customer loyalty.

Location & Contact Details

  • 📍 Location: Durban, ZA
  • 📆 Date: 18 Mar 2025
  • ⏰ Closing Date: 25 Mar 2025
  • 🔖 Reference Number: 138272

For further details or inquiries, please contact the Nedbank Recruiting Team at +27 860 555 566.

Why Join Nedbank?

At Nedbank, we believe in empowering our employees to exceed expectations while delivering outstanding client service. You’ll join a forward-thinking team that values innovation, continuous improvement, and a client-centric approach. This role not only offers the opportunity to develop your technical and problem-solving skills but also to contribute to the overall success of the bank through dedicated service excellence.

Find similar jobs at: CareerJunctionZA Jobs
TIPS for CV related to this post:

  • Highlight relevant experience in retail/banking client service, cash management, and technical troubleshooting.
  • Emphasize skills in problem resolution, risk management, and digital platforms.
  • Include specific examples of how you exceeded client expectations and contributed to process improvements.
  • Use keywords from the job description, such as “Card Acquiring,” “client engagement,” and “risk compliance,” to tailor your CV.

Embrace a rewarding career at Nedbank where your expertise drives success and enhances client experiences. Apply today and become part of our innovative team!