Servicing Administrator at Discovery – Apply Now!

Full-time

Discovery Limited

Are you passionate about customer service and looking to grow your career in the financial services industry? Discovery Life is searching for a motivated and detail-oriented Servicing Administrator to join its dynamic team.

About Discovery

At Discovery, our purpose is to make people healthier and enhance and protect their lives. We invest in exceptional individuals who align with our values, driving innovation and positive change. Our high-performance culture thrives on energy, collaboration, and passion for excellence. Discovery Life offers risk assurance solutions to individuals, and our focus is on top-tier client service and strong partnerships with brokers and stakeholders.

Role Purpose

The Servicing Administrator will be responsible for efficiently handling email queries, calls, and policy change requests from clients and their administrative teams. This role is crucial in delivering high-quality service and ensuring lasting client relationships.

Key Responsibilities

  • Meet daily individual targets to ensure team goals are achieved.

  • Respond to client queries and process policy changes with efficiency and accuracy.

  • Collaborate with franchise offices to ensure seamless service delivery.

  • Interpret and action written client requests professionally and effectively.

  • Manage servicing quote requests from franchises promptly.

  • Build and maintain long-term relationships with external clients (DCS, DFC, Brokers) to foster a collaborative culture.

Qualifications and Experience

Essential:

  • Matric (Grade 12).

  • 2–3 years of administrative experience in the financial services or insurance sector.

  • At least 1 year of call centre experience within insurance/financial services.

Advantageous:

  • 1+ year in a servicing-related role (e.g., basic servicing).

  • 2–3 years within Discovery Life Client Services or Discovery Consulting Services (DCS).

Skills and Competencies

Essential:

  • Strong time management skills.

  • Excellent verbal and written communication skills.

  • Proven customer service excellence.

Advantageous:

  • Knowledge of Discovery Life products, processes, and systems.

  • Proficiency in Afrikaans.

Why Join Discovery?

At Discovery, you’ll work in an inclusive and forward-thinking environment, where innovation and teamwork are at the heart of everything we do. You’ll have the opportunity to develop professionally while making a positive impact on clients’ lives.

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CV TIPS for This Role:

  1. Highlight Relevant Experience: Make sure your CV clearly shows experience in administrative roles, especially within insurance or financial services.

  2. Emphasize Customer Service Skills: Detail your experience handling client queries and building customer relationships.

  3. Showcase Communication Abilities: Include examples of your written and verbal communication skills, especially in fast-paced environments.

  4. Technical Proficiency: List any experience with insurance products and systems, and highlight proficiency in languages (like Afrikaans) if applicable.

  5. Quantify Achievements: Use metrics where possible, e.g., “Handled 50+ client queries daily with a 95% satisfaction rate.”

Company Website: https://www.discovery.co.za

To apply for this job please visit careers.discovery.co.za.