Skills Coach at Tracker Connect in Randburg – Apply now!

Job Details

📌 Job Title: Skills Coach – Installation Services
🏢 Company: Installation Services Division | Tracker
💼 Job Type: Permanent
📊 Industry: IT & Internet / Call Centre and Telesales
📍 Location: Randburg, Gauteng, South Africa
📂 Listing Reference: track_001644
⭐ Experience Level: Mid-Senior

Company Overview

Tracker Installation Services Division is part of Tracker, a leading provider of tracking and monitoring solutions. The company focuses on operational excellence, staff development, and delivering high-quality services to customers across South Africa.

Job Overview

The Skills Coach role is designed to enhance team performance and customer experience through coaching, training, mentoring, and system compliance support. This position plays a key role in continuous improvement initiatives, user acceptance testing (UAT), and maintaining high standards in service delivery.

Key Responsibilities

• Collaborate with the Management Team to identify performance trends and service gaps
• Propose and implement targeted training interventions
• Conduct on-the-job coaching and mentoring to reinforce best practices
• Identify areas of improvement to enhance customer experience
• Develop and facilitate training programs tailored to Installation Services
• Support the Training Officer in training facilitation
• Compile monthly knowledge assessments aligned with processes and gaps
• Participate in special projects and act as a change agent
• Provide process guidance and ensure compliance with SOPs and emergency protocols
• Draft and present management reports on training outcomes and team performance
• Monitor and evaluate training effectiveness and recommend improvements
• Ensure project deadlines are consistently met

Qualifications

🎓 Education

• Matric / NQF Level 4

💼 Experience

• Minimum 3 years’ Contact Centre experience, with at least 18 months in Tracker Contact Centre
• Experience in coaching, mentoring, and training (advantageous)
• Knowledge of Tracker systems, products, and Installation services protocols
• Experience with User Acceptance Testing (UAT) is advantageous

🛠 Skills & Certifications

• Accredited Assessor, Moderator, Facilitator, and Designing Learning Material (advantageous)
• Proficiency in Microsoft Office Suite
• Strong administrative, analytical, business writing, communication, presentation, planning, and role-play skills

CV Tips

• Highlight Tracker-specific Contact Centre experience
• Include any coaching, mentoring, or training certifications
• Showcase experience with UAT and system compliance
• Demonstrate analytical and reporting skills in previous roles
• Emphasize team development and customer service achievements

Benefits

• Provident Fund
• Medical Aid

Company Policy

Tracker promotes employment equity and encourages applications from Historically Disadvantaged Candidates. All applications are confidential, and only shortlisted candidates will be contacted.