Social Media Coordinator at Hello Group – Apply Now!

Are you a creative thinker with a flair for digital storytelling and a passion for community engagement? Hello Group is looking for a Social Media Coordinator to join our dynamic team and take charge of our online presence across platforms like Facebook, Instagram, and TikTok.

At Hello Group, we’re committed to building innovative, low-cost financial and communication solutions that empower migrant and marginalized communities. We’re more than just a workplace — we’re a mission-driven, vibrant family of changemakers.

🚀 What You’ll Be Doing:

🌍 Social Media Management:

• Develop, schedule, and manage posts across multiple platforms.

• Engage daily with followers—respond to queries, comments, and messages promptly.

• Monitor performance, track trends, and optimize based on data.

• Stay on top of the latest platform updates and digital marketing trends.

💬 Customer Engagement & Support:

• Create meaningful online conversations and deliver empathetic support.

• Handle customer concerns professionally, escalating where necessary.

• Champion a positive brand voice across all channels.

🎨 Content Creation & Strategy:

• Assist with crafting engaging visuals, videos, and written content.

• Collaborate with marketing and design teams to execute creative campaigns.

• Use analytics to improve the quality and performance of content.

📊 Reporting & Analytics:

• Monitor metrics such as engagement rate, follower growth, and reach.

• Generate reports and offer actionable insights to boost results.

✅ What You Need to Bring:

📚 Education (Non-Negotiable):

• Diploma or Bachelor’s Degree in Marketing, Communications, or a related field.

💼 Experience (Preferred):

• At least 1 year in a social media role or similar.

• Hands-on experience with creating and publishing content.

• Familiarity with community engagement and customer support best practices.

🛠️ Technical & Platform Knowledge:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

• Strong grasp of Facebook, Instagram, and TikTok features and algorithms.

• Understanding of customer service practices and community building.

🔧 Tools & Tech (Preferred):

• Social media management tools: Meta Business Suite, Hootsuite, Buffer.

• Design & video tools: Canva, CapCut, Adobe Spark (or similar).

💡 Key Skills & Attributes:

• Exceptional copywriting and editing skills.

• Empathetic and solution-oriented communication style.

• Strong multitasking and prioritization ability.

• Attention to detail and adaptability in a fast-paced digital space.

🎁 Why Join Hello Group?

• ☕ Onsite Barista – Because life’s too short for bad coffee.

• 🎉 Fun Team Events – Work hard, play harder!

• 🤝 Teambuilding Activities – Forge real connections.

• 👨‍👩‍👧‍👦 Family-Like Culture – Be part of a team that cares.

• 🏢 Inspiring Office Space – Work in a place that fuels innovation.

🔗 Find similar jobs at:

👉 https://careerjunctionza.co.za/jobs/

📄 CV Tips for a Social Media Coordinator Role:

1. Highlight your portfolio – Include links to social media profiles or campaigns you’ve managed.

2. Quantify your impact – Use data to show engagement rates, follower growth, or campaign success.

3. Showcase content skills – Mention any tools you’ve used (e.g., Canva, Adobe, Hootsuite).

4. Tailor your experience – Focus on roles that show customer engagement or community management.

5. Include soft skills – Communication, time management, and adaptability are key in social roles.

🌐 Company Website: https://www.hellogroup.co.za