Social Media Customer Care Agent – Apply Now!

Kick-start Your Career in Digital Gaming!

Join Osiris Trading, a proud member of Super Group (NYSE-listed), and be part of the dynamic online gaming world! Established in 1999, Osiris Trading has grown into a team of 300+ exceptional professionals leading the way in marketing, customer service, and technology.

Are you ready to make an impact? Join us and become part of an exciting, fast-paced environment where innovation and passion drive success!

Why Join Us?

✔ Competitive salary and benefits.
✔ Growth and learning opportunities.
✔ Work in a diverse and inclusive environment.
✔ Engage with customers in a fast-growing industry.
✔ Be part of a company at the forefront of digital gaming.

Your Role as a Social Media Customer Care Agent

As a Social Media Customer Care Agent, you will be responsible for delivering outstanding customer service across various social media platforms, ensuring high engagement and customer satisfaction.

Key Responsibilities:

✅ Provide world-class customer support on Facebook, Instagram, Twitter, and YouTube.
✅ Manage social media interactions in line with company policies.
✅ Create engaging content to enhance brand awareness.
✅ Monitor social media trends and provide insights for improvement.
✅ Address customer concerns professionally and escalate issues when necessary.
✅ Collaborate with internal teams to improve customer experience.
✅ Ensure compliance with industry regulations and company policies.
✅ Contribute to a positive online community by fostering meaningful interactions.

What You Need to Succeed

Essential Skills & Qualifications:

✔ Minimum 2 years’ experience in a Contact Centre or Customer Service role.
✔ Diploma/Degree in a relevant field (essential).
✔ Strong understanding of social media platforms (Facebook, Instagram, Twitter, YouTube).
✔ Excellent verbal & written communication skills.
✔ Ability to manage multiple projects and work collaboratively.
✔ Exceptional attention to detail and adaptability in a fast-paced environment.

Preferred Skills & Experience:

✔ Knowledge of sports betting markets and industry trends.
✔ Previous experience in the online gaming or casino industry.
✔ Familiarity with gambling regulations & compliance.
✔ Experience in customer retention strategies.
✔ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
✔ Ability to analyze data using pivot tables & statistical tools.

Our Core Values

At Osiris Trading, we believe in: ✔ Adaptability – Embracing change and innovation.
✔ Ownership & Accountability – Taking responsibility for actions.
✔ Resilience – Overcoming challenges with confidence.
✔ Integrity – Upholding honesty and ethical standards.
✔ Team Orientation – Working collaboratively to achieve goals.
✔ Innovation – Driving creativity and fresh ideas.

What’s in It for You?

🌟 Career Growth – Access to learning & development programs.
🌟 Performance Recognition – Regular feedback & career advancement.
🌟 Employee Assistance Program – Benefits for you and your family.
🌟 Diverse & Inclusive Culture – Work with teams across 16 countries.

Application Process

🔹 Credit & Criminal Checks: Due to the nature of the role, background checks will be conducted.
🔹 Talent Development Program: Shortlisted candidates may undergo an assessment.
🔹 Application Timeline: If you don’t hear from us within 2 weeks, consider your application unsuccessful.

💡 Find similar jobs at: https://careerjunctionza.co.za/jobs/
📄 CV Tips for This Role: Highlight customer service experience, social media management skills, and any knowledge of the online gaming industry.

🚀 Apply Now & Join the Game-Changers at Osiris Trading!