Social Media Customer Care Agent in Jo’burg | Apply Now!

📍 Company: Osiris Trading, part of Super Group
🏢 Address: 19 Gen. Hertzog Street, Johannesburg, Gauteng, South Africa, 2001
📄 Job Requisition ID: JR10395
💼 Position Type: Full-Time

Website: https://supergroup.com/careers/

🔍 Introduction

Kick-start your career in the online gaming and iGaming industry with Osiris Trading, a part of the NYSE-listed Super Group. With over 300 talented employees, Osiris Trading combines marketing, technology, and customer service expertise to deliver exceptional experiences in the fast-paced world of digital gaming and sports betting.

We’re looking for a passionate and driven Social Media Customer Care Agent to support our mission of delivering extraordinary customer experiences and fostering strong relationships with our clients.

🎯 Key Purpose

• Provide world-class customer care across social media platforms.

• Manage channels like Facebook, Instagram, YouTube, and Twitter in line with strategy and guidelines.

• Suggest and create engaging content to boost brand awareness.

• Actively listen to customers to improve their experience and satisfaction.

• Liaise with senior agents and floor managers to resolve complaints or issues.

• Monitor internal systems and report operational issues.

• Follow company policies for capturing customer communication and proper escalation.

• Participate in daily stand-ups, JAD sessions, backlog grooming, and Agile frameworks.

🛠 Essential Skills & Experience

• Minimum 2 years in Customer Service or Contact Centre roles.

• Diploma or Degree (essential).

• Strong verbal and written communication skills.

• Proficiency with social media platforms and engagement strategies.

• Ability to work collaboratively in cross-functional teams.

• Strong attention to detail and multi-tasking ability.

• Adaptable to fast-paced, dynamic environments.

Desirable:

• Knowledge of sports betting markets, player behaviour, or online gaming regulations.

• Experience in online casino or iGaming industry.

• Proficiency in Microsoft Office Suite and statistical tools.

• Experience in customer retention strategies.

💡 Key Competencies

• Adaptability and resilience

• Ownership and accountability

• Initiative and innovation

• Team orientation

• Integrity and professionalism

🎓 Education & Experience

• Diploma or Degree (essential)

• Minimum 2 years Customer Service/Contact Centre experience

• Prior experience in online gaming, sports betting, or digital platforms (advantageous)

🤝 Employment Equity Statement

Super Group values diversity, equity, and inclusion. People with disabilities are encouraged to apply. All hiring decisions align with company Employment Equity goals.

📌 CV Tips for a Social Media Customer Care Agent

• Highlight social media management and customer service experience clearly.

• Include examples of content creation or engagement campaigns.

• Emphasize ability to manage multiple channels and projects simultaneously.

• Showcase experience in gaming, betting, or digital industries (if applicable).

• Keep CV concise, structured, and results-focused.

🔎 Find similar jobs at: https://CareerJunctionZA.co.za