Software Support Analyst at MRI Software – Apply Now!

Company Overview:
Since 1971, MRI Software has been redefining real estate software with innovative, flexible solutions that enhance lives. With a culture centered on collaboration, inclusion, and growth, MRI is a global leader in the PropTech space. Their hybrid work model and dynamic work environment make them a top employer for professionals looking to build a future-focused career.

About the Role: Software Support Analyst (UK Hours)

MRI Software is looking for a motivated, detail-oriented Software Support Analyst with experience in SQL to join their Support Services team in Cape Town. You’ll be part of a global team supporting MRI’s vast suite of software products, helping clients resolve technical issues and ensuring smooth software performance.

This role is ideal for individuals eager to gain experience in a global, fast-paced software company and who enjoy problem-solving in a collaborative environment.

Key Responsibilities:

• Deliver top-tier help desk services for MRI’s software products

• Troubleshoot and resolve software issues using SQL queries

• Work collaboratively with internal teams to resolve technical challenges

• Communicate technical concepts confidently and clearly to users

• Manage case tickets efficiently, ensuring timely resolution

• Contribute to team knowledge bases and documentation

What You’ll Need to Succeed:

• Strong SQL skills – ability to write, debug, and optimize queries

• Excellent communication – both verbal and written

• Analytical thinking and a curious, problem-solving mindset

• Ability to work both independently and within a team

• Strong organizational and time-management skills

• Exposure to customer support or technical troubleshooting preferred

Why Work at MRI Software?

MRI offers more than just a job – it offers a career experience:

✅ 25 days of annual leave + UK public holidays
✅ Hybrid working with 3 remote days per week
✅ Medical Aid Scheme and Pension Plan
✅ Tuition Reimbursement Schemes
✅ 16 hours of Flex Time Off
✅ Office breakfasts, quarterly lunches, and social events
✅ Parental leave benefits and family-friendly policies
✅ Global work-from-anywhere for two weeks each year
✅ Inclusive culture with active DEI initiatives and employee-led groups

Join a Global Leader in PropTech

At MRI Software, diversity, innovation, and employee well-being are at the heart of everything they do. You’ll join a team that values your growth and empowers you to excel. If you’re ready to advance your career and make an impact in a global software company, this is your opportunity.

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✅ CV Tips for a Software Support Analyst Role:

1. Highlight SQL Proficiency: Include specific examples of queries you’ve written or databases you’ve worked on.

2. Demonstrate Problem-Solving Skills: Showcase examples of how you’ve diagnosed and resolved technical issues.

3. Showcase Communication Skills: If you’ve worked with clients or internal teams, highlight your ability to simplify complex issues.

4. Include Metrics: Whenever possible, use numbers to show the impact of your work (e.g., resolved 90% of support tickets within 24 hours).

5. Tailor Your Experience: Align your past roles with this support analyst position by using similar keywords like “troubleshooting,” “SQL,” “client support,” and “technical documentation.”

6. Certifications: Mention any relevant courses or certifications (e.g., SQL, ITIL, CompTIA) even if they’re in progress.

🌐 Company Website: https://www.mrisoftware.com