Solution Engineer Specialist Role at SITA – Apply Now!

📍 Location: Johannesburg, South Africa
💼 Department: Customer Solutions
🕒 Job Type: Regular / Full-Time
📝 Reference Number: 8468

About the Company

SITA is the world’s leading specialist in air transport communications and IT, ensuring that airports stay operational, airlines operate securely, and international borders move smoothly. With a presence in over 200 countries and certification as a Great Place to Work®, SITA empowers employees to innovate, collaborate, and drive the future of global travel.

The organisation’s solutions span airport management, security systems, identity management, infrastructure, networks, and mobility—serving as the backbone of global aviation operations.

Job Overview

SITA, a global leader in air transport technology, is recruiting a Solution Engineer, Specialist based in Johannesburg, South Africa. SITA powers 95% of the world’s international airports and supports 2,500+ transport and government clients. This role sits at the core of SITA’s customer solutions strategy, enabling world-class airport operations, border management, and aviation technology.

You will join a high-performance team driving architecture, solution design, technical pre-sales, and technology planning across major airport and airline clients within the MEA region. This position is ideal for a technically strong, commercially minded engineering professional who thrives in a competitive, consultative, and innovative environment.

Role Summary

The Solution Engineer, Specialist plays a strategic role in shaping SITA’s technical direction for customers across the Middle East & Africa (MEA). You will contribute to pre-sales engagements, develop solution designs, lead technical qualification processes, engage with vendors, and support commercial teams to deliver high-value proposals.

Working within a dynamic team reporting to the Head of Solution Engineering (Airports – MEA), your work directly influences customer partnerships, market expansion, and solution adoption.

Key Responsibilities

• Own the technical qualification process and develop the technical components of customer proposals.

• Design standard and complex solutions across multiple technologies, integrating internal and third-party systems where required.

• Facilitate accurate, scalable designs that ensure Right the First Time (RFT) implementation and long-term operational support.

• Promote SITA products by presenting current technologies, enhancements, and new solution offerings during customer meetings and workshops.

• Guide colleagues through knowledge-sharing sessions, collaboration, and team development.

• Mentor junior team members and coordinate the delivery of technical training and certifications.

• Support sales and account teams during pre-contract phases through technical input, solution architecture, and guidance.

• Participate in shaping account strategies, ensuring alignment with SITA’s long-term commercial objectives.

• Collaborate with global and regional engineering teams to advance the design and execution of integrated airport IT solutions.

Qualifications & Experience

• Bachelor’s degree in Engineering, Computer Science, or related technical discipline.

• Minimum 5 years’ experience in IT, telecoms, or aviation technology within a technical pre-sales role.

• Proven success delivering, communicating, and presenting technical solutions to enterprise customers.

• Strong commercial awareness and ability to articulate technical designs in a client-facing context.

• Excellent communication and presentation skills, including the ability to influence non-technical stakeholders.

• Familiarity with airport IT infrastructure is advantageous.

• Proficiency in industry-standard tools such as PowerPoint, Excel, Word, Visio, and Power BI.

• At least one major technical certification (e.g., CCIE, CCNP, CCDP, MCSE).

Additional Advantages

• Pre-sales business development experience.

• Aviation industry experience within an IT consulting or systems integration environment.

Professional Competencies

• Addressing Customer Needs

• Commercial Acumen

• Business Case Justification

• Requirements Analysis

• Technical Writing & Documentation

• Systems Integration

• Problem Solving

• Solutions Development

• Strategic Thinking

• Partnering for Client Success

Core Competencies

• Effective Communication

• Innovation & Creativity

• Customer Focus

• Team Collaboration

• Results Orientation

• Leadership in Execution

• Integrity & Professional Values

What We Offer

SITA provides a modern, flexible, and inclusive work environment, offering benefits tailored to professional development and personal wellbeing:

• Flex Week: Work from home up to 2 days per week (dependent on team requirements).

• Flex Day: Adjust working hours to fit your life and personal commitments.

• Flex-Location: Work from anywhere in the world for up to 30 days per year.

• Employee Wellbeing: Access to SITA’s 24/7 Employee Assistance Program and Champion Health platform.

• Professional Development: Learn through LinkedIn Learning, internal technical training, and certification programs.

• Competitive Benefits: Structured to align with market standards and your employment status.

Best CV Tips

• Highlight pre-sales experience and explicitly outline your role in technical proposal development.

• Include examples of solution designs, technical architectures, diagrams, or major projects you led or contributed to.

• Add your technical certifications upfront to pass automated screening filters.

• Demonstrate commercial awareness by referencing wins, cost savings, or improved proposal success rates.

• Quantify achievements where possible (e.g., proposal turnaround improvement, system performance gains).

• Include proficiency in presentation tools and modelling tools such as Visio or Power BI.

• Showcase aviation, IT consulting, or telecom experience as it is highly relevant to SITA’s operations.

Employment Equity Statement

SITA is committed to an inclusive and diverse workforce. The company promotes equal employment opportunities and encourages applications from women, visible minorities, indigenous persons, and people with disabilities.