Specialist VAS Support at Vodacom – Apply Now!

Vodacom, South Africa’s #1 Top Employer for 2024 (certified by the Top Employer Institute), is seeking a Specialist VAS Support professional to join its high-performing team. This is an exciting opportunity to shape the future of Vodacom’s technology ecosystem and help deliver cutting-edge services to millions of customers.

As a VAS Specialist, you’ll be part of a highly technical team responsible for maintaining and optimising critical Value-Added Service systems, ensuring customer satisfaction, service resilience, and operational excellence.

🚀 What You’ll Be Doing

• Conduct routine preventative and corrective maintenance on key systems including Load Balancers, Fusion Middleware, Common User Repositories, AAA, Partner APIs, ADC, and NPP.

• Provide high-level operational support for VAS systems such as WebLogic and WAP Gateway, with a focus on uptime, resilience, and optimisation.

• Offer expert assistance to ASOC, Customer Care, and internal business stakeholders regarding VAS-related issues.

• Handle systems, database administration, application management, and continuous performance improvements.

• Lead or contribute to architecture changes, infrastructure upgrades, and the rollout of new services and technologies.

• Participate in war room sessions and act as a key contact during business escalations to maintain Vodacom’s brand reputation.

• Monitor system health using proactive tools, ensuring high availability and disaster recovery preparedness.

• Coordinate with internal teams and external vendors for seamless service delivery and escalation resolution.

• Engage in rotational standby duties for after-hours support.

✅ What You’ll Need

Minimum Qualifications & Experience:

• A 3-year Degree/National Diploma in Computer Science, Electrical Engineering, or equivalent.

• 3–5 years’ experience with:

  • Managing Linux-based servers and applications.

  • VAS Gateway systems such as WebLogic/WAP Gateway.

  • Oracle, GSM, and Networking technologies.

  • 3GPP protocols and Load Balancer/Proxy solutions.

• Strong Microsoft Office skills (Word, Excel, PowerPoint).

• Team collaboration and the ability to lead and guide colleagues.

• Excellent troubleshooting skills and the ability to work under pressure.

Preferred Experience:

• Experience in cross-functional team environments.

• Ability to manage projects from design to deployment.

• Security and SOX compliance understanding.

• Proven track record in disaster recovery planning.

🌟 Why Join Vodacom?

• Top Employer Status: Recognised as the #1 Top Employer in South Africa.

• Career Growth: Opportunities to grow within a global digital powerhouse.

• Benefits:

  • Competitive medical aid and retirement contributions.

  • Incentive programs and staff discounts.

  • Fibre connection discounts and data/cellular benefits.

• Culture of Innovation: Work in a space that values vision, empowerment, and inclusion.

• Global Impact: Be part of a company that connects over 300 million people across Africa and beyond.

🌐 About Vodacom

Vodacom is a leading African communications company providing a wide range of services including mobile voice, messaging, data, and financial services. As a subsidiary of Vodafone Group, we’re transforming lives through connectivity and technology innovation. Join our journey in shaping a digitally connected future.

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📄 TIPS for CV – Specialist VAS Support Role

• Highlight certifications in Linux, Oracle, Networking, and GSM tech.

• Emphasise your problem-solving and incident management experience.

• Include quantifiable impacts — such as system uptime percentages or number of users supported.

• Tailor your CV using keywords like VAS, WebLogic, Load Balancer, 3GPP, Linux, and Oracle.

• Mention experience with cross-team collaboration and vendor management.

• Clearly detail your project and escalation involvement in previous roles.

🔗 Company Website: https://www.vodacom.com