🌟 About Clicks Group

Clicks Group is a leading retail pharmacy, health, and beauty chain in South Africa, known for delivering accessible wellness solutions to communities nationwide. We are committed to service excellence, innovation, and sustainable business practices, offering rewarding careers to individuals passionate about retail success.

🧭 Job Purpose

As a Store Manager at Clicks Southgate, you will play a crucial leadership role in managing store operations, enhancing team performance, and ensuring customer satisfaction. This role requires a dynamic leader who can drive sales, manage budgets, and maintain high operational standards, all while cultivating a positive customer experience that reflects our brand promise.

🎯 Key Responsibilities

Drive store performance by achieving sales targets and implementing action plans for weekly/monthly goals.
Oversee day-to-day store operations including expense control, stock management, shrinkage prevention, and administration.
Ensure in-store merchandising and promotional activity is consistent with the Clicks brand image.
Recruit, develop, and manage staff to build a skilled, motivated team capable of delivering excellence.
Develop shift schedules aligned with labour legislation and operational demand.
Handle store administration such as staff attendance, HR records, and compliance reports.
Implement customer service initiatives to enhance satisfaction and grow loyalty programs like ClubCard.
Build strong relationships with key stakeholders (suppliers, centre managers, distribution centres).
Monitor competitor activities and market trends to maximise local opportunities.
Ensure collaboration and alignment across pharmacy, clinic, and general store operations.
Cultivate a high-performing culture that supports staff engagement, customer loyalty, and profitability.
Champion the Clicks brand values to become the preferred health and beauty retailer in South Africa.

📚 Minimum Requirements

Educational Requirements:

Grade 12 with a minimum of 50% in Mathematics and English (Essential)
Diploma or Bachelor’s Degree in Retail, Financial Management, Pharmacy, or similar (External applicants)

Experience Requirements:

Minimum 2 years’ experience in a Store Management role in a retail or FMCG environment
OR successful completion of the Clicks Trainee Store Management Programme
Strong financial management experience, including budgets, profit/loss statements, and performance ratios

🧠 Required Knowledge and Skills

Knowledge Areas:

Retail/FMCG operations and merchandising strategies
Financial acumen including budgeting and shrinkage control
Labour laws, IR procedures, and HR practices
Customer service excellence and loyalty program execution
Competency-based interviewing techniques

Key Skills:

Leadership and supervision
Strategic planning and decision-making
Problem-solving and analytical thinking
Excellent verbal and written communication
High customer orientation and service mindset
Proficiency in business software tools (Microsoft Office, POS systems)

💼 Core Competencies

Leading and Supervising
Planning and Organising
Delivering Results and Meeting Customer Expectations
Commercial Awareness and Entrepreneurial Thinking
Deciding and Initiating Action
Working with People
Coping with Pressure and Setbacks
Analytical Thinking

🤝 Why Join Clicks?

Be part of a top-performing South African retail group
Work in a customer-first culture with a focus on service excellence
Access clear career development paths and internal training
Be recognised and rewarded for results and innovation
Join an organisation committed to transformation and inclusion

We value Employment Equity and encourage people with disabilities to apply.

🔗 Find similar jobs at:
https://careerjunctionza.co.za/jobs/

📄 TIPS for Writing a Winning CV for a Store Manager Role

✅ Tailor your CV to the job: Highlight your leadership, operational, and sales experience directly relevant to retail store management.
✅ Use metrics to show impact: Include key achievements like revenue increases, team size managed, shrinkage reduction, or customer satisfaction improvements.
✅ Highlight key skills: Mention skills like staff scheduling, stock control, customer service, and performance management.
✅ Include software proficiency: Note your experience with retail systems, POS tools, and MS Office.
✅ Showcase leadership: Describe how you’ve inspired, trained, or turned around underperforming teams.
✅ Be concise and professional: Use bullet points, clean formatting, and keep to 2 pages where possible.

🌐 Company Website:
www.clicksgroup.co.za

To apply for this job please visit careers.clicksgroup.co.za.