About the Role

Talent Pool is actively hiring a Support Analyst to join our dynamic team working during USA time zones. This is an exciting opportunity for tech-savvy professionals who enjoy helping others, solving complex issues, and are comfortable working overnight hours (South African time).

You’ll be responsible for providing top-tier technical support to clients, ensuring smooth software performance, and resolving queries related to our platforms and systems. This role is ideal for night-shift professionals or individuals seeking international exposure in a fully remote, digitally advanced work environment.

What You’ll Do:

Provide remote technical support to international clients
Troubleshoot and resolve software or system-related queries
Document solutions and update internal knowledge bases
Escalate complex issues to senior engineers as needed
Maintain customer satisfaction through professional service delivery
Collaborate with global teams in multiple time zones

Key Requirements:

Strong problem-solving skills with an analytical mindset
Comfortable working night shifts (18:00–03:00 SAST)
Previous experience in a support or technical role preferred
Excellent verbal and written communication skills
Ability to work independently and handle pressure
Familiarity with help desk systems and ticket management
Ability to pass a criminal background check

What Makes This Role Unique:

✅ Full-time remote opportunity – work from anywhere in South Africa
✅ International exposure by working with U.S.-based clients
✅ Great for night owls or individuals seeking flexible daytime availability
✅ No prior criminal record and ability to pass background verification required
✅ Join a tech-forward, people-first company that values professional growth

Who Should Apply?

Support professionals with night-shift availability
Graduates looking to gain international experience
Career-changers eager to break into tech support roles
Problem-solvers who thrive in fast-paced virtual environments
Candidates ready for global collaboration and remote success

🔍 Find similar jobs at:

👉 https://careerjunctionza.co.za/jobs/

✅ CV Tips for a Support Analyst Role (USA Time Zone):

Highlight Remote Work Skills: Showcase your ability to manage time, meet deadlines, and use communication tools like Zoom, Slack, or Teams.
Mention Relevant Experience: If you’ve worked night shifts or in international time zones before, make it clear in your work history.
Detail Tech Stack Knowledge: List software or platforms you’ve supported (e.g., CRMs, help desk software, remote access tools).
Customer Service Skills Matter: Include examples of how you resolved difficult client issues or maintained service level agreements (SLAs).
Show Adaptability: Emphasize your ability to troubleshoot independently, adapt to different cultures, and support diverse users.
Certifications Add Value: Any IT certifications (CompTIA, ITIL, or similar) should be prominently listed.

🌐 Company Website: https://talentpool.com

To apply for this job please visit recruitcrm.io.