Support Assistant – Johannesburg East | PPS Insurance

🏢 Company: PPS Insurance (Advice and Distribution Division)
📍 Location: Johannesburg East, Gauteng, South Africa, 2000
💼 Job Type: Permanent
📁 Department: External Distribution
📌 Reference Number: PPS250718-4

Website: http://www.pps.co.za

🧩 Position Overview

PPS Insurance is seeking a Support Assistant to join the Advice and Distribution team in Johannesburg East. This role reports directly to the Team Leader and focuses on delivering high-quality, detailed work aligned with service level agreements (SLAs). The ideal candidate is methodical, consistent, and thrives in an environment where quality, routine, and accuracy are valued.

This position is vital in supporting intermediaries and life specialists by providing administrative, technical, and client-focused support in a regulated financial services environment.

🎯 Key Responsibilities

📝 Application & Query Processing

• Upload and track premium queries, changes to policies, debit orders, broker changes, and amendments.

• Capture applications within 4 hours of receipt and ensure 95% accuracy.

• Follow up on incomplete applications and outstanding service requirements.

🧾 Administrative Support

• Provide policy quotations and benefit statements to intermediaries.

• Offer direct administrative assistance to intermediaries and internal Life Specialists.

• Order and manage office supplies, brochures, and forms as needed.

📆 Service Coordination

• Monitor service requests and ensure SLA targets are met consistently.

• Assist in organising broker workshops and relevant events.

• Communicate effectively with internal and external stakeholders to ensure seamless service delivery.

✅ Minimum Requirements

🎓 Education

• Matric (Grade 12) required.

🧠 Experience

• Minimum 2 years’ experience in a Financial Services or Life Assurance administrative role.

• Familiarity with life assurance processes and terminology.

🖥️ Technical Skills

• Proficiency in MS Office (Excel, Outlook, Internet).

• Knowledge of internal systems for policy and claims management (advantageous).

🤝 Soft Skills

• Detail-oriented and conscientious.

• Strong client service focus.

• Consistent and reliable.

• Helpful and responsive communicator.

🌍 Employment Equity Commitment

PPS Insurance is committed to Employment Equity both internally and externally. Preference will be given to internal candidates in line with our promotion and development goals, while still ensuring fair consideration of external applicants. Honesty, integrity, and ethical behavior are core to our recruitment principles.

📝 CV Tips for Applicants

To improve your chances of success for this role:

• Clearly highlight your administrative experience in the Financial Services or Life Assurance sector.

• Emphasize your accuracy rate and ability to manage repetitive, high-detail tasks under pressure.

• List technical proficiencies such as MS Excel and mention any CRM or policy management tools used.

• Showcase your client service orientation—give examples where you’ve helped resolve queries efficiently.

• Include any experience working with brokers, intermediaries, or external service providers.

🔎 Find similar jobs at: https://careerjunctionZA.co.za/