Support Consultant At LexisNexis – Apply Now!

Are you passionate about customer support and have a background in conveyancing? 🚀 LexisNexis, a global legal and professional services company, is seeking a Support Consultant to provide high-quality assistance to clients using our Business Software Solutions, especially LexisConvey.

As a trusted name in legal technology and information services, LexisNexis is transforming the legal industry through AI-driven solutions and data analytics. Join us and play a key role in delivering world-class support while enjoying a healthy work-life balance and growth opportunities.

🧑‍💼 Key Responsibilities:

✔ Provide excellent customer service via phone, email, remote support, and live chat
✔ Handle software-related queries using tools like TeamViewer
✔ Regularly update customers on open tickets—even when escalated
✔ Resolve issues independently, minimizing the need for escalations
✔ Accurately document support interactions and maintain detailed ticket records
✔ Stay updated with product knowledge, especially on LexisConvey updates

✅ Minimum Requirements:

🎓 Matric (Grade 12)
📄 Minimum 3 years’ experience in a conveyancing environment
💻 Strong Microsoft Office skills, especially MS Word
📞 Excellent communication and telephone skills
🖥️ Knowledge of LexisConvey is advantageous
🎓 A+ / N+ qualifications are highly beneficial
🎓 Paralegal Certificate – an added advantage

🌟 What’s in It for You?

💼 Work/life balance with flexible working hours
💊 Medical Aid and Retirement Plan (incl. Risk Benefits)
👶 Family-friendly benefits, including adoption and surrogacy support
📚 Study leave to pursue professional growth
🌱 Be part of a purpose-driven team working to advance the rule of law worldwide

👩‍💻 About LexisNexis

LexisNexis Legal & Professional® is part of RELX, a global provider of decision tools and analytics, serving customers in over 150 countries. As pioneers in online legal research and cutting-edge AI technologies, we are committed to ethical innovation, customer satisfaction, and strengthening the rule of law.

🔗 Find similar jobs at:
👉 https://careerjunctionza.co.za/jobs/

📌 CV TIPS for This Role:

📝 Highlight your conveyancing experience — show specific tools and systems used (e.g., LexisConvey).
📞 Demonstrate communication skills — include customer-facing roles or support environments.
🔧 Show technical capability — add certifications like A+, N+, or paralegal credentials.
🧠 Include adaptability & learning — showcase willingness to learn new tech or support software.
📈 Use bullet points for clarity and keep formatting clean and professional.

🌐 Company Website:
https://www.lexisnexis.co.za