Support Engineer (Visualisation) at Absa – Apply Now!

Are you passionate about data visualisation, application support, and cloud technologies? Absa, a proudly African financial services group, is seeking a driven and detail-oriented Support Engineer (Visualisation) to join their dynamic IT team. This is your chance to be part of a forward-thinking organisation shaping the digital banking experience across Africa and beyond.

🌍 About Absa

With over a century of banking excellence, Absa Group Limited is one of Africa’s largest diversified financial services groups. Listed on the JSE, Absa operates in over 12 African countries, providing integrated services in personal and business banking, corporate and investment banking, and wealth management. At Absa, your story matters. Here, innovation meets purpose to empower Africa’s tomorrow.

💡 Job Purpose

As a Support Engineer (Visualisation), you will provide first-line support, configuration, maintenance, and optimisation of enterprise-wide visualisation tools and applications. You’ll be part of a collaborative agile team, ensuring the stability and performance of business-critical tools across Absa’s digital ecosystem.

🧰 Key Responsibilities

• Provide first-line application support and basic troubleshooting for business intelligence (BI) and data visualisation tools.

• Handle routine maintenance, configuration, and scheduled upgrades for BI applications.

• Support and maintain tools like QlikView, Qlik Sense, Power BI, Tableau, QuickSight, and similar.

• Execute planned and unplanned maintenance activities (e.g., disaster recovery, performance tuning).

• Collaborate with teams across development, testing, and operations in a DevOps environment.

• Maintain user documentation and guide users through support processes.

• Proactively identify risks, dependencies, and system improvement opportunities.

• Maintain accurate application inventories, support records, and compliance with SLAs.

• Understand and support application infrastructure (including AWS, databases, and SaaS platforms).

📚 Required Skills & Experience

• Proven experience in maintaining and creating dashboards or BI models using tools like QlikView, Power BI, Tableau, QuickSight, etc.

• Experience in deploying solutions to server environments and managing advanced implementations.

• Understanding of cloud technologies (especially AWS & SaaS-based solutions).

• Knowledge of SQL, PostgreSQL, Excel, and data storage solutions like AWS S3 is preferred.

• Familiarity with agile and DevOps support methodologies.

🎓 Education

• Bachelor’s Degree in Information Technology, Computer Science, or related field.

🌟 What Sets You Apart

• Strong problem-solving and analytical thinking.

• Passion for working with data-driven systems and visualisation.

• Ability to collaborate effectively with cross-functional teams.

• Curiosity and drive to grow technical knowledge in evolving technologies.

• Commitment to operational excellence and continuous improvement.

🚀 Why Join Absa?

At Absa, you’ll be part of a tech-first culture with access to global resources, cutting-edge platforms, and impactful career development opportunities. You’ll work on projects that matter — contributing to innovation that drives financial inclusion across Africa.

Find similar jobs at:
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📄 TIPS for Your CV – Support Engineer (Visualisation)

• List Your Tools: Make sure to highlight BI tools (e.g. Power BI, Qlik, Tableau) and environments (desktop/server/cloud).

• Quantify Your Impact: Mention performance improvements, number of dashboards maintained, or SLA metrics met.

• Emphasize Cloud Exposure: If you’ve worked with AWS (S3, RDS, etc.), showcase it clearly.

• Detail Your Troubleshooting: Give examples of how you resolved specific support or configuration issues.

• Keep It Structured: Use clear headings and bullet points to present your skills and experience professionally.

🔗 Company Website: https://www.absa.africa