System Support Agent at Lesaka Technologies – Apply Now!

🔎 About Lesaka Technologies

Lesaka Technologies is a trailblazer in the South African financial technology space, providing innovative banking and payment solutions to both consumers and merchants. With a focus on inclusion and efficiency, Lesaka empowers formal and informal businesses through services like card acquiring, cash management, business funding, and value-added services. We’re committed to financial growth and transformation across Southern Africa.

💻 About the Role – What You’ll Do

We’re on the hunt for a proactive System Support Agent to join our dynamic EasyPay team in Cape Town. If you thrive in a fast-paced, technical support environment and are passionate about helping others solve problems, this is the role for you. As the first point of contact for technical issues, you’ll play a key role in ensuring smooth IT operations and delivering outstanding customer service.

🧩 Key Responsibilities

• Deliver first-line technical support via phone, email, and chat.

• Accurately log and manage incidents using ticketing tools.

• Troubleshoot and resolve issues related to hardware, software, and networks.

• Escalate complex incidents to relevant teams for resolution.

• Monitor open incidents and follow up to ensure timely resolution.

• Maintain support documentation and troubleshooting guides.

• Contribute to the development or refinement of system monitoring tools.

• Ensure all support tickets are resolved within SLA timelines.

🎯 Required Skills & Qualifications

• Education: Matric/High School diploma required; Diploma/Degree in IT or related field preferred.

• Experience: 1–2 years in a similar IT support/help desk role.

• Technical Knowledge:

  • Solid understanding of computer systems, networks, and common applications.

  • Familiarity with ticketing platforms like Jira, ServiceNow, or Remedy.

  • Knowledge of monitoring tools such as Datadog.

• Soft Skills:

  • Excellent communication and interpersonal skills.

  • Analytical mindset and strong problem-solving abilities.

  • Ability to work collaboratively in a team or independently.

  • Customer-focused approach with a commitment to quality service.

⭐ Preferred Extras

• Industry certifications like CompTIA A+, Microsoft Certified Professional (MCP).

• Experience with remote support tools and diagnostic platforms.

🕐 Working Conditions

• Full-time position with rotating shifts.

• Office-based role in a collaborative tech environment.

• Growth opportunities and professional development supported.

🔗 Find similar jobs at: https://careerjunctionza.co.za/jobs/

📄 CV Tips for This Role – Make Yours Stand Out!

✅ Highlight Relevant Experience:
Include your previous roles in IT support, help desk, or customer service. Use measurable achievements like “resolved 90% of tickets within SLA timeframes.”

✅ Showcase Certifications & Tools:
Mention certifications (e.g., CompTIA A+) and tools like Jira, ServiceNow, or Datadog if you’ve worked with them.

✅ Tailor Your Technical Skills:
List relevant software and hardware troubleshooting capabilities and include any experience with monitoring tools.

✅ Emphasize Soft Skills:
Include examples of how your communication, customer service, and problem-solving abilities improved team outcomes.

✅ Professional Formatting:
Keep your CV clear, concise, and error-free. Use bullet points and sections with headers for easy scanning.

🌐 Company Website: https://www.lesakatech.com