Deel
About Deel:
At Deel, we believe in a world where companies can hire the best talent, no matter where they are located. As a global leader in international payroll and compliance, we help businesses scale seamlessly by enabling them to hire, onboard, and manage a global workforce effortlessly. Our dynamic team, made up of over 3,000 self-driven professionals across more than 100 countries, is continuously innovating to provide customers with the best technology and services to meet their business needs.
We’ve raised $50M in funding in 2023, doubling our valuation to $12B after a successful Series D in 2021. There’s no better time to join Deel as we continue to redefine the future of global workforce management.
Why You Should Join Deel’s Global Team:
At Deel, we operate with a vision of no hiring borders, and our goal is to connect exceptional talent with great companies worldwide. As part of our mission, you will be empowered with the tools and resources to lead your team and make an impact. Join a fast-paced, innovative environment where you’ll work with diverse teams, learn constantly, and help solve complex challenges.
We offer a remote-first work culture, flexible benefits, and a platform where growth and professional development are prioritized. Your journey at Deel will be one of learning, collaboration, and creating solutions for the global workforce.
Your Role: Team Lead, Global Service Center
As a Team Lead in Deel’s Global Service Center, you will play a pivotal role in leading a growing team of onboarding and back-office specialists. Your main responsibility will be to ensure the team is equipped to handle key customer operations, including onboarding, quote creation, payroll, credit control, and visa processing. You’ll manage daily operations and track performance against KPIs/OKRs to ensure the team’s success and continuous improvement.
Key Responsibilities:
🔹 Team Management and Development
- Lead a team of onboarding/back-office specialists focused on customer onboarding, payroll, visa processing, and more.
- Track team performance, ensuring alignment with KPIs and OKRs.
- Provide coaching, training, and feedback to foster ongoing team development and career growth.
- Oversee team scheduling, manage workflows, and ensure consistent performance.
🔹 Customer Support and Escalation
- Serve as the primary point of escalation for customer issues and resolve them quickly, ensuring strong trust with customers and team members.
- Build lasting relationships with clients by providing credible guidance and solution-oriented service.
🔹 Collaboration Across Departments
- Partner with cross-functional teams such as Sales, Support, Operations, Product, and Engineering to deliver an exceptional customer experience.
- Actively contribute to process improvements and suggest ideas to optimize onboarding workflows and automate product features.
🔹 Driving Initiatives and Projects
- Lead key internal initiatives to improve team performance, workflow optimization, and operational efficiency.
- Implement innovative solutions to enhance customer onboarding and back-office support processes.
Who We’re Looking For:
🔑 Proven Leadership Experience
- 1+ year of experience managing teams in an operations-related role, with a focus on RFPs, knowledge management, or similar functions.
- Demonstrated ability to manage teams in a rapidly growing company and consistently meet or exceed goals related to operational efficiency and customer satisfaction.
🌍 Global Mindset
- Experience working with international teams, across multiple time zones, and serving customers from diverse countries.
- Remote work experience is preferred, as well as the ability to lead teams effectively in a remote-first setting.
💬 Clear Communication Skills
- Ability to clearly communicate complex ideas and data to customers and team members, in both written and verbal formats.
- Strong presentation skills, with the ability to influence and inspire your team.
Bonus Points for:
✅ Experience in Operations/Payroll: Familiarity with payroll, mobility, credit control, or finance/accounting processes will be a plus.
✅ Fintech or HR Tech Experience: Background in Fintech or HR Tech is highly beneficial.
✅ Multilingual Skills: Fluency in multiple languages is a significant advantage for global communication.
Total Rewards and Benefits:
At Deel, we recognize the value of our workforce and offer a competitive compensation package with benefits that are tailored to your needs. As part of your role, you’ll receive:
- Flexible working hours and the ability to work remotely.
- WeWork access (where available) to give you a space for collaboration.
- Stock grant opportunities, based on your role, employment status, and location.
- Comprehensive perks and benefits, including medical, wellness, and more.
- Tailored computer equipment based on your role.
How to Apply:
Are you ready to take the next step in your career and join Deel’s Global Service Center team? Apply Now! and share your resume with us today!
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TIPS for CV Related to This Post:
When applying for the Team Lead, Global Service Center role at Deel, follow these tips to make your CV stand out:
📋 Highlight Leadership Experience
✅ Showcase your leadership experience in managing teams, particularly in remote, high-growth environments. Emphasize any experience with customer support or back-office operations.
🌍 Global Experience
✅ Demonstrate your ability to work across multiple time zones and manage teams with international experience. If you’ve worked with global clients, make sure to highlight this.
💡 Process Improvement
✅ Emphasize your experience in optimizing workflows or implementing process improvements that resulted in higher operational efficiency or customer satisfaction.
📚 Relevant Skills
✅ Highlight any experience in operations, payroll, or HR tech and list any multilingual abilities.
🔧 Problem Solving
✅ Include examples where you successfully addressed customer escalations and used creative problem-solving to deliver results.
Take the next step in your career and apply today to join Deel’s global team!
To apply for this job please visit jobs.ashbyhq.com.
