Team Leader – Retail Operations at Hollywoodbets – Apply Now!

Full-time

Hollywoodbets

💼 About the Role

Hollywoodbets is calling on enthusiastic, driven, and hands-on individuals to join our dynamic Retail Operations team as a Team Leader in Germiston, Gauteng.

As part of the Purple Team, you’ll manage and support branch operations to meet key business targets. You’ll play a critical role in guiding a team, ensuring compliance, delivering exceptional guest service, and driving business growth in one of South Africa’s most vibrant and fast-paced industries.

🚀 What You’ll Gain

✅ Be part of one of South Africa’s biggest success stories
✅ Exciting opportunities to grow within the business
✅ Dynamic culture that celebrates innovation and teamwork
✅ A supportive and inclusive team atmosphere

🧠 Minimum Requirements

✔️ Entry-level experience accepted
✔️ 1-2 years of leadership experience (preferred)
✔️ 6+ months in the Gaming or Betting industry
✔️ NQF Level 4, Diploma or Degree (advantageous)
✔️ Valid driver’s license (added bonus)

🛠️ Your Key Responsibilities

📈 Branch Growth

  • ✅ Achieve branch targets in line with business strategy

  • ✅ Update betting boards, memos, and game results timeously

  • ✅ Assist customers with bets and educate them on product offerings

💰 Cash & Risk Management

  • ✅ Maintain accurate cash handling processes

  • ✅ Educate team on FICA compliance and EFT policies

  • ✅ Submit banking schedules and manage float allocations

📊 Reporting & Stock Control

  • ✅ Provide daily operational overviews

  • ✅ Manage weekly stock takes and control shortages

🛡️ Security & Compliance

  • ✅ Oversee security during banking and cash-ups

  • ✅ Ensure branch camera systems and panic buttons are functional

  • ✅ Uphold Gambling Board and internal policy compliance

🧹 Branch Presentation

  • ✅ Ensure branch appearance meets Hollywoodbets standards

  • ✅ Maintain equipment and escalate faults promptly

📣 Communication & People Management

  • ✅ Share business updates and campaigns with the team

  • ✅ Coordinate rosters and manage staffing for busy periods

  • ✅ Facilitate onboarding and HR documentation for new team members

😃 Guest Experience

  • ✅ Deliver world-class service with a smile

  • ✅ Handle guest complaints professionally and proactively

  • ✅ Build strong relationships with regular guests

💜 Values We Live By

  • Teamwork

  • Integrity

  • Innovation

  • Guest-Centric Culture

  • Passion for Excellence

🔍 Ideal Candidate Traits

  • ✔️ Strong understanding of betting types and systems

  • ✔️ Confident team leader with motivational skills

  • ✔️ Solutions-focused with effective decision-making abilities

  • ✔️ Passionate about service and customer engagement

  • ✔️ Flexible and ready to be available 24/7 for emergencies

Find similar jobs at:
👉 https://careerjunctionza.co.za/jobs/

📄 Top CV Tips for a Team Leader Role at Hollywoodbets

🔹 Showcase Leadership:
Highlight situations where you’ve led teams, coordinated operations, or improved branch performance.

🔹 Highlight Industry Knowledge:
Include experience in betting, gaming, or hospitality industries to stand out.

🔹 Focus on Results:
Quantify your impact — e.g., “increased branch revenue by 15%” or “improved compliance audit scores”.

🔹 Soft Skills Matter:
Demonstrate your communication, conflict resolution, and customer service excellence.

🔹 Certifications & Compliance:
Mention any FICA/Gambling Board certifications, training, or relevant qualifications.

🌐 Company Website: https://www.hollywoodbets.net

To apply for this job please visit hollywood.simplify.hr.