Tech Officer: Call Desk Consultant at BCX – Apply Now!

Tech Officer: Call Desk Consultant at BCX – Apply Now!

Are you passionate about providing exceptional IT support and solving technical challenges? BCX, a leader in ICT services, is seeking a Tech Officer: Call Desk Consultant to join its dynamic Field Services team based in Kenilworth, Western Cape.

In this pivotal role, you will deliver remote technical support to BCX clients, ensuring their IT systems run smoothly and efficiently. You’ll work in a fast-paced environment, diagnosing issues, resolving problems, and enhancing customer satisfaction—all while upholding BCX’s commitment to service excellence.

Key Responsibilities:

• Investigate and resolve technical issues remotely for clients.

• Track, route, and log problems and requests through the call logging system.

• Follow up on outstanding client queries promptly, meeting agreed SLA timelines.

• Escalate unresolved or recurring technical problems to the management team.

• Direct complex incidents to the correct internal teams or resources.

• Keep accurate and up-to-date records of all client interactions and solutions provided.

• Maintain high levels of professionalism and client service at all times.

Skills & Competencies Required:

• Technical Expertise: Strong ICT knowledge with experience in hardware and software troubleshooting.

• Communication: Excellent verbal and written communication skills to engage effectively with clients.

• Problem-Solving: Analytical approach to diagnose and resolve issues efficiently.

• Customer Focus: Commitment to delivering outstanding customer experiences.

• Organizational Skills: Ability to manage multiple tasks, follow up on incidents, and document resolutions accurately.

Preferred Qualifications & Experience:

• Education: Minimum of NQF 4 (Grade 12) or equivalent.

• Experience: At least 2 years of experience supporting hardware and software within the Retail IT environment.

• Certifications (Advantageous):

  • CompTIA A+

  • Microsoft Certified (MCSA/MCSE)

  • Linux certifications (LPIC 1 & 2, CompTIA Linux+)

Why Join BCX?

As a BCX team member, you’ll work in a collaborative environment with ample opportunities to enhance your technical skills and advance your career in the ICT industry. BCX values innovation, customer-centricity, and the growth of its employees—making it the perfect place for tech enthusiasts who thrive on challenges and continuous learning.

Workplace Details:

• Location: Kenilworth, Western Cape

• Position Type: Full-time, client-based

• Flexibility: Ability to work extended hours when required

Find similar jobs at:
https://careerjunctionza.co.za/jobs/

Top CV Tips for This Role:

1. Highlight Technical Certifications: Make sure your CompTIA, Microsoft, or Linux certifications are prominently listed to demonstrate your technical capabilities.

2. Showcase Relevant Experience: Detail your experience providing remote IT support, especially in the retail environment.

3. Quantify Achievements: Use specific examples to showcase problem-solving skills—e.g., “Resolved 90% of hardware issues within SLA targets.”

4. Customer Service Focus: Emphasize your ability to communicate effectively and maintain professionalism under pressure.

5. Keep It Clear & Concise: Use bullet points and a clean layout to make your CV easy to read for recruiters and hiring managers.

For more about BCX and its innovative ICT solutions, visit the company’s official website:
https://www.bcx.co.za