Tech Officer Job at Openserve – Centurion, Gauteng | Apply Now

Full-time

Openserve

🏢 Job Overview

  • Location: Centurion, Gauteng, South Africa

  • Job Title: Tech Officer: CSO Ass

  • Job Number: 10006932

  • Job Grade: OP1

  • Reports To: Management

  • Group/BU: Openserve

  • Division: Openserve

  • Span of Control: 0

  • REM Functional Area: Technical

📌 Core Description

As a Tech Officer: CSO Ass at Openserve, your main role is to operate as a One-Stop Service Assurance Centre for all Openserve/CSO products and services. The focus is on ensuring uninterrupted data transfer, managing services within SLA, maintaining high service quality, meeting KPI targets, and analyzing faults to drive service quality improvements.

🛠️ Key Responsibilities

1. Trouble Ticket & Event Handling

  • Report/receive trouble tickets and events

  • Perform and analyze tests via Element Manager

  • Correlate issues with planned work and network failures

  • Escalate in line with SLA/KPI requirements

  • Follow all relevant Openserve/CSO work procedures

2. Testing on Supported Products and Services

  • Conduct thorough tests and log results

  • Identify patterns through circuit history

  • Escalate appropriately and follow procedures

3. Technical Support

  • Analyze requests/faults

  • Determine support type required

  • Take action and provide feedback

4. Tracking and Follow-Up

  • Process and track requests

  • Provide consistent updates to stakeholders

5. Activity Management

  • Manage and follow up on operational activities

  • Ensure timelines and feedback are maintained

6. Trouble Ticket Clearance

  • Verify service status

  • Clear and log issues

  • Manage customer communications and SLA impacts

7. Special Investigations

  • Analyze link/service history

  • Handle and close complex trouble tickets

  • Coordinate with value chain stakeholders

8. Reporting

  • Generate various types of reports (Ad Hoc, Exception, Management, Customer, Technical, and Performance)

  • Escalate findings and ensure report distribution

🧠 Core Competencies

🔧 Functional Knowledge

  • Access Networks

  • Test Equipment

  • Value Chains

  • Switching & Transmission Tech

  • Openserve/CSO Products & Services

📈 Functional Skills

  • Analytical Thinking

  • Communication (Oral & Written)

  • Coordination

  • Systematic & Quality Techniques

  • Telephone Etiquette

  • Time Management

  • Fault Testing & Resolution

🧬 Attitudes & Leadership

  • Accountability

  • Proactiveness

  • Accuracy & Quality Awareness

  • Respectfulness

  • Initiative

  • Team Orientation

  • Customer Focus

  • Dedication and Reliability

🎓 Educational Requirements

  • NQF 6: 3-Year National Diploma in Engineering or Computer Science
    OR

  • NQF 4: Grade 12

💼 Experience

  • 0–3 years of relevant technical experience

📝 Certifications & Special Requirements

  • Must be able to work:

    • Overtime

    • Shifts

    • After-hours call-outs

🧍‍♂️ Key Stakeholders

  • Internal and external technical teams

  • Customer service departments

  • Value chain collaborators

Apply now at https://career5.successfactors.eu/careers?company=telkomsaltP

To apply for this job please visit career5.successfactors.eu.