Tech & Payment Support – German Speaker at Cape Point – Apply Now!

🏢 About Cape Point Solutions

Cape Point Solutions is a forward-thinking, globally connected technology company, offering innovative solutions in the Fintech and SaaS space. We support businesses and end-users across the globe with reliable, scalable tech solutions, and a customer-first approach. With a strong European presence and a diverse international team, we value multilingual talent and a passion for service excellence.

💼 About the Role

We are seeking a German-speaking Tech & Payment Support Specialist (m/f/d) to join our growing support team. This remote role is ideal for tech-savvy, bilingual professionals who thrive in solving complex customer queries, especially within digital payments and technical systems. You’ll work closely with internal product and engineering teams while delivering seamless support to our customers.

🛠 Key Responsibilities

• Deliver top-tier technical and payment support in German and English via email, chat, and ticketing systems.

• Troubleshoot and resolve issues related to payment processing, account management, and platform navigation.

• Escalate unresolved issues to the appropriate teams while keeping users informed throughout the support journey.

• Monitor and document recurring issues to help improve product features and user experience.

• Collaborate with cross-functional teams to streamline support workflows and knowledge base articles.

• Ensure compliance with internal processes and privacy regulations (e.g. GDPR).

🎓 Minimum Requirements

• Language: Native or professional fluency in German (written and spoken) is essential.

• Experience: 2+ years in technical support, fintech, or SaaS environments.

• Technical Skills:

  • Basic knowledge of payment systems, APIs, and SaaS platforms

  • Proficiency with ticketing systems like Zendesk, Freshdesk, or similar

• Soft Skills:

  • Strong communication and problem-solving abilities

  • Calm under pressure and detail-oriented

  • Empathetic and customer-focused approach

💡 Nice-to-Haves

• Experience in Fintech or eCommerce environments

• Familiarity with SQL, REST APIs, or bug tracking tools (e.g., Jira)

• Exposure to multilingual support environments

• Knowledge of data privacy regulations (e.g., GDPR, POPIA)

🌟 Why Join Cape Point Solutions?

• Work remotely from anywhere in South Africa

• Collaborative and multicultural work environment

• Opportunities for professional growth in a tech-driven company

• Competitive salary with performance-based growth opportunities

Are you a fluent German speaker who enjoys solving problems and supporting customers in a fast-paced digital world? Do you love combining tech know-how with top-class service? If yes, this is your chance to join a growing and respected company making a global impact!

🔗 Find similar jobs at:
https://careerjunctionza.co.za/jobs/

📄 CV Tips for a Tech & Payment Support Role

✅ Highlight language proficiency clearly – specify German (C1/C2 level if applicable).
✅ Showcase technical tools used, especially SaaS platforms, payment processors, or ticketing systems.
✅ Mention success stories—resolved high-priority issues, improved response time, or managed high call volumes.
✅ Tailor your profile summary to reflect a mix of tech skills and customer service excellence.
✅ If you have remote work experience, make it visible—it’s a valuable asset.

🌐 Company Website: https://www.capepoint-solutions.com