Tech Support Agent at Nutun – Apply Now!

📢 Join Nutun – Where Your Support Skills Make a Real Impact!

Are you a tech-savvy problem-solver with a passion for delivering outstanding customer experiences? Nutun is hiring Customer Service Agents – Tech Support to provide world-class support in a dynamic, global contact centre environment. If you’re ready to elevate your career while helping customers resolve fibre and connectivity issues, this is your chance to join an award-winning BPO!

🔧 Key Responsibilities

• Provide real-time technical assistance via phone, email, or digital platforms.

• Troubleshoot issues related to fibre, routers, modems, and basic network configurations.

• Guide customers through detailed and effective resolution processes.

• Escalate complex technical cases to specialist internal teams.

• Document all customer interactions clearly within internal CRM systems.

• Resolve billing-related queries and offer tailored upgrade suggestions when relevant.

• Deliver on performance KPIs: resolution rates, response times, CSAT, and retention.

• Collaborate with team members and other departments to ensure high-quality service.

• Recommend and implement ideas to improve customer service delivery.

• Ensure compliance with company policies and industry standards.

✅ Minimum Requirements

• Matric / Grade 12 certificate (compulsory).

• 2+ years’ experience in international customer service or technical support roles.

• Knowledge of fibre optics, internet services, and basic networking principles.

• Familiarity with call centre software and CRM tools.

• Excellent written and spoken English communication skills.

• Night shift availability and flexibility within a 24/7 shift rotation.

• Proficiency in Microsoft Office (advantageous).

• Strong troubleshooting abilities with a customer-centric approach.

• Experience working with KPIs and performance-based environments.

• Knowledge of regulatory and compliance standards.

💡 Behavioural Competencies

• Resilient, adaptable, and calm under pressure.

• Deadline-driven with exceptional attention to detail.

• Proactive and analytical with strong problem-solving skills.

• Reliable, accountable, and committed to service excellence.

• Receptive to feedback and focused on continuous improvement.

• Collaborative and team-oriented.

🌟 Why Work at Nutun?

• Be part of a globally recognized BPO leader.

• Grow within a people-first culture that values development and performance.

• Work in a fast-paced, technology-driven environment.

• Contribute to customer satisfaction and retention strategies for international brands.

• Access to training, upskilling, and career advancement opportunities.

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📄 TIPS for CV – Customer Service Agent (Tech Support)

• Highlight your experience with fibre support, networking, modems/routers, and internet service troubleshooting.

• Mention tools and software you’ve used (e.g., CRM, ticketing systems, Microsoft Office).

• Emphasise your communication skills — especially if you’ve handled international clients.

• Quantify your achievements: e.g., “Resolved 95% of tech queries on first contact”.

• Showcase your shift flexibility and willingness to work in a 24/7 structure.

• List certifications or training in networking or customer service (e.g., CompTIA, Cisco, etc., if applicable).

• Highlight any performance-based achievements or recognitions in previous roles.

🔗 Company Website: https://www.trending-talent.com